Lucknow, Uttar Pradesh
Job Summary
The Senior IAM Engineer is responsible for the administration, support, engineering, and continuous improvement of Identity Governance and Administration (IGA) platforms with primary focus on SailPoint IdentityIQ (IIQ) and RadiantOne Virtual Directory Services. The role involves supporting identity lifecycle management, access provisioning, role governance, access certifications, directory integrations, and operational automation while ensuring compliance, security, and service excellence. The engineer will work closely with application owners, cybersecurity teams, directory services teams, and business stakeholders to design, implement, and maintain enterprise IAM solutions. This role requires strong troubleshooting skills, hands-on engineering expertise, and customer-facing communication capabilities
Key Responsibilities
Provide Level-2 operational support for SailPoint IdentityIQ and RadiantOne Directory Services. • Troubleshoot complex provisioning, reconciliation, aggregation, and certification-related issues. • Perform root cause analysis for recurring incidents and recommend corrective actions. • Support workflow configuration, access policies, approval processes, and provisioning rules. • Execute application onboarding and connector support activities. • Monitor platform performance and identify optimization opportunities. • Support audit reviews, compliance reporting, and governance activities. • Manage ticket queues and ensure SLA adherence. • Assist L1 teams with technical guidance and issue resolution. • Participate in change management, release validation, and post-implementation support. • Maintain operational documentation, runbooks, and support procedures. • Collaborate with application owners and business stakeholders for issue resolution.
Skill Requirements
- 4–7 years of SailPoint IdentityIQ support experience. • Strong understanding of IAM concepts including JML, RBAC, SoD, certifications, and provisioning. • Experience supporting RadiantOne Directory Services. • Strong knowledge of LDAP, Active Directory, REST APIs, XML, and connector frameworks. • Hands-on experience in workflows, forms, access reviews, and lifecycle events. • Knowledge of Java, BeanShell, and SailPoint debugging techniques. • Strong troubleshooting and analytical skills. • Experience in customer-facing support environments. • Excellent verbal and written communication skills
Other Requirements
Directory & Infrastructure Active Directory Azure AD / Entra ID LDAP RadiantOne VDS SSO and Federation concepts Application/Web Servers (Tomcat, WebLogic, WebSphere) [SailPoint_...escription | Word], [Active_Dir...escription | Word] Preferred Skills CyberArk integration knowledge. Ping Federate / PingOne integration experience. Experience with cloud IAM environments. Knowledge of ITIL processes. Experience supporting global enterprise IAM environments. Agile and DevOps delivery experience Qualifications Bachelor\'s degree in Computer Science, Information Technology, Cybersecurity, or related discipline. SailPoint IdentityIQ Certification preferred. ITIL Foundation certification preferred. Security or IAM certifications are advantageous.
Soft Skills\\\\r\\\\n\\\\r\\\\nStrong analytical and troubleshooting capabilities.\\\\r\\\\nExcellent verbal and written communication skills.\\\\r\\\\nCustomer-facing stakeholder management experience.\\\\r\\\\nAbility to work during critical incidents and high-priority escalations.\\\\r\\\\nStrong collaboration and mentoring skills. [SailPoint_...escription | Word]\\\\r\\\\n\\\\r\\\\n\\\\r\\\\nKey Performance Indicators (KPIs)\\\\r\\\\n\\\\r\\\\nSLA adherence for incidents and requests.\\\\r\\\\nAccess certification completion rates.\\\\r\\\\nProvisioning success rates.\\\\r\\\\nIAM platform availability.
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