Key Responsibilities
· Act as the primary coordination point between clients, vendors, and internal teams.
· Coordinate with clients and vendors to understand requirements and ensure timely execution.
· Schedule and coordinate client meetings, review meetings, demos, and follow-up discussions.
· Maintain regular communication with clients and provide updates on ongoing activities.
· Handle post-app support and coordinate with the relevant technical/support team for issue resolution.
· Follow up with internal teams and vendors to ensure client concerns are resolved within the required timelines.
· Manage and execute the client onboarding process, ensuring all required activities are completed smoothly.
· Collect, verify, maintain, and organize client-related documents and records.
· Coordinate with clients for completion of required documentation, forms, agreements, and other onboarding formalities.
Required Skills
· Excellent communication and coordination skills.
· Strong follow-up and relationship management abilities.
· Good interpersonal and client-handling skills.
· Ability to coordinate with multiple stakeholders simultaneously.
· Good documentation and record-management skills.
· Strong organizational and time-management skills.
· Proficiency in MS Office / Google Workspace.
· Ability to understand client requirements and coordinate with technical/internal teams.
· Problem-solving attitude with a strong sense of ownership.
· Ability to work under deadlines and manage multiple priorities.
Preferred Candidate Profile
· Graduate in any discipline.
· 1–3 years of experience in Client Coordination, Client Success, Customer Support, Account Management, Operations, or similar roles.
· Candidates with experience in EdTech, School ERP, SaaS, IT services, or software-based products will be preferred.
· Should be comfortable communicating with clients, vendors, and internal teams through calls, emails, and meetings.
Work Location: In person
