Branch Manager
We are looking for an experienced and results-oriented Branch Manager to oversee the overall operations, sales, customer service, staff performance, and profitability of the branch. The Branch Manager will be responsible for achieving business targets while maintaining high standards of customer satisfaction, compliance, and operational efficiency.
Key Responsibilities
- Manage the day-to-day operations of the branch and ensure smooth functioning.
- Develop and execute strategies to achieve branch sales, revenue, and profitability targets.
- Lead, motivate, and manage branch employees to achieve individual and team goals.
- Monitor daily, weekly, and monthly branch performance against KPIs.
- Build and maintain strong relationships with customers and ensure excellent customer service.
- Identify new business opportunities and develop strategies to increase customer acquisition and retention.
- Handle customer complaints and resolve issues promptly and professionally.
- Monitor branch expenses, budgets, inventory, cash, and other resources as applicable.
- Ensure compliance with company policies, procedures, quality standards, and regulatory requirements.
- Conduct regular team meetings, performance reviews, and coaching sessions.
- Support recruitment, onboarding, training, and development of branch employees.
- Prepare and submit regular sales, operational, and performance reports to senior management.
- Coordinate with head office and other branches to ensure effective communication and implementation of company initiatives.
- Monitor competitors and market trends and provide recommendations to improve branch performance.
- Maintain a safe, professional, and productive working environment.
- Take corrective action when performance, service, or operational standards are not met.
Qualifications
- Bachelor’s degree in Business Administration, Management, Commerce, or a related field.
- 3–7 years of relevant experience, preferably in branch operations, sales, retail, banking, financial services, or a similar industry.
- Previous experience in a supervisory or management position.
- Proven ability to achieve sales and business targets.
- Strong leadership and team-management skills.
- Excellent communication, negotiation, and customer-service skills.
- Strong analytical and problem-solving abilities.
- Good knowledge of MS Office and business reporting tools.
- Ability to work under pressure and manage multiple priorities.
Key Skills
- Branch Operations Management
- Sales & Business Development
- Team Leadership
- Customer Relationship Management
- Target & KPI Management
- Revenue & Cost Control
- Staff Training & Development
- Problem Solving
- Communication & Negotiation
- Reporting & Analysis
- Compliance & Process Management
Key Performance Indicators (KPIs)
- Achievement of branch sales and revenue targets
- Branch profitability and cost control
- Customer acquisition and retention
- Customer satisfaction and complaint resolution
- Employee productivity and performance
- Operational efficiency and compliance
- Achievement of monthly and annual KPIs
- Growth in branch business and market share
Pay: ₹25,000.00 - ₹35,000.00 per month
Work Location: In person
