We’re Hiring: Customer Support Executive (Post-Sales Team)
“Deliver smiles, solve problems, and grow with us!”
Location: Madhapur, Hyderabad
At Gritty-tech, customer support is more than resolving issues—it’s about creating meaningful experiences that make every customer feel valued. Join our team and be part of a customer-first culture!
Key Responsibilities:
- Assist customers post-purchase via phone, email & chat
- Build strong relationships to ensure satisfaction & retention
- Resolve queries by collaborating with internal teams
- Identify upselling & cross-selling opportunities
- Maintain interaction records & performance reports
- Meet KPIs like response time, resolution time & CSAT
What We’re Looking For:
- Bachelor’s degree (preferred)
- 3+ years experience
- Excellent English communication (multi-language is a plus)
- Familiarity with CRM, LMS & WhatsApp API tools
- Strong problem-solving skills with a customer-first mindset
- Ability to multitask in a fast-paced environment
Compensation & Benefits:
- ₹18,000/month during probation (6 months)
- ₹22,000/month post probation
- Incentives up to ₹10,000–₹15,000/month
- Weekly rewards & performance certificates
Work Schedule:
- Shifts: Rotational
- Weekly off + additional leave (as per shift allocation)
Benefits:
- Health insurance
- Paid sick time
- Provident Fund
Work Location: In person
Pay: ₹18,000.00 - ₹40,000.00 per month
Benefits:
- Health insurance
- Paid sick time
- Provident Fund
Work Location: In person
