Job Title: Desktop Support Engineer (L2 Support)
Experience: 2+ Years
Location: Gurugram (Work From Office )
Shift: Night Shift
About the Role
We are looking for a skilled Desktop Support Engineer (L2 Support) with 2+ years of experience in providing technical support across Windows, macOS, and Linux environments. The ideal candidate should have strong troubleshooting skills in hardware, software, and network-related issues while ensuring seamless IT operations for end users.
Key Responsibilities
- Provide L2 technical support for desktops, laptops, printers, and peripheral devices.
- Install, configure, troubleshoot, and maintain Windows, macOS, and Linux operating systems.
- Diagnose and resolve hardware issues, including desktops, laptops, monitors, printers, and accessories.
- Install, upgrade, and troubleshoot software applications and operating systems.
- Configure and troubleshoot LAN/WAN, Wi-Fi, VPN, TCP/IP, DNS, DHCP, and other network-related issues.
- Manage user accounts, permissions, and access using Active Directory and Microsoft 365.
- Perform system imaging, software deployment, and device provisioning.
- Monitor and resolve IT incidents through ticketing systems while meeting SLA requirements.
- Coordinate with internal IT teams and vendors for issue resolution and escalations.
- Maintain IT asset inventory and documentation.
- Perform routine system maintenance, patching, and updates.
- Ensure compliance with organizational IT security policies and best practices.
Required Skills
- 2+ years of experience in Desktop Support or IT Support.
- Strong hands-on experience with:
- Windows 10/11
- macOS
- Linux (Ubuntu/CentOS/RHEL preferred)
- Experience in troubleshooting desktop/laptop hardware issues.
- Good knowledge of software installation, configuration, and troubleshooting.
- Strong understanding of:
- Network configuration
- TCP/IP
- DNS
- DHCP
- VPN
- LAN/WAN
- Wi-Fi connectivity
- Experience with Active Directory, Microsoft 365, and Outlook support.
- Knowledge of remote support tools and ticketing systems (ServiceNow, Jira, Freshservice, Zendesk, etc.).
- Understanding of antivirus management, endpoint security, and system patching.
- Excellent troubleshooting and problem-solving skills.
- Good communication and customer-handling skills.
Interested candidates can share their updated resume at:[email protected]
Pay: ₹360,000.00 - ₹500,000.00 per year
Benefits:
- Health insurance
- Paid sick time
- Paid time off
- Provident Fund
Work Location: In person
