- Welcome customers warmly and provide a professional first impression.
- Handle inbound and outbound calls, WhatsApp messages, emails, and walk-in inquiries.
- Schedule, confirm, reschedule, and manage customer appointments.
- Follow up with prospective customers to convert inquiries into appointments.
- Coordinate with doctors, therapists, and other departments to ensure smooth customer service.
- Maintain accurate customer records in the CRM system.
- Conduct post-treatment follow-ups to monitor customer satisfaction and encourage repeat visits.
- Address customer concerns, complaints, and feedback professionally, ensuring timely resolution.
- Promote ongoing offers, membership plans, packages, and new services to existing customers.
- Support retention initiatives by maintaining regular communication with customers.
- Achieve daily, weekly, and monthly targets for appointment bookings, follow-ups, and customer engagement.
- Ensure all customer interactions comply with company policies and confidentiality standards.
- Prepare daily reports on customer interactions, appointments, conversions, and feedback.
[email protected]
9072349800
Package 15,000-18,000
Pay: ₹15,000.00 - ₹18,000.00 per month
Benefits:
Work Location: In person
