6+ years implementing ServiceNow ITSM (Incident, Problem, Change, Request, Knowledge).
Strong experience with ITOM (Discovery, Service Mapping, Event Management, SecOps, Health)
Deep understanding of CMDB, CSDM alignment, IRE rules, reconciliation and CI lifecycle.
Experience building secure integrations via Integra tionHub, MID Server, REST/SOAP.
Expertise in scripting (Business Rules, Script Includes, Client Scripts) & Flow Designer.
