Location: Gurgaon, Haryana
Employment Type: Full-time
Experience: 0–3 Years (Freshers with excellent communication skills are welcome to apply)
About the Role
We are looking for a customer-focused and enthusiastic Customer Care Executive to join our team. The ideal candidate will be responsible for handling customer inquiries, resolving concerns, and ensuring a positive customer experience through effective communication and timely support.
Key Responsibilities
- Handle inbound and outbound customer calls professionally.
- Respond to customer queries via phone, email, and chat.
- Resolve customer complaints and provide appropriate solutions within the defined timelines.
- Maintain accurate records of customer interactions and follow-ups.
- Escalate complex issues to the concerned department whenever required.
- Build and maintain positive relationships with customers.
- Provide accurate information about the company's products and services.
- Follow up with customers to ensure complete resolution of their concerns.
- Meet individual and team performance metrics, including response time, resolution time, and customer satisfaction.
- Collaborate with internal teams to improve the overall customer experience.
Required Skills & Qualifications
- Graduate in any discipline (Freshers may also apply).
- Excellent verbal and written communication skills in English and Hindi.
- Strong interpersonal and problem-solving skills.
- Customer-centric attitude with patience and empathy.
- Basic computer knowledge and proficiency in MS Office.
- Ability to multitask and work in a fast-paced environment.
- Good listening and time management skills.
Preferred Skills
- Prior experience in Customer Support, Customer Service, BPO, or Call Center is an advantage.
- Familiarity with CRM software (such as Zoho, Salesforce, or Freshdesk) is preferred but not mandatory.
- Ability to handle difficult customer situations calmly and professionally.
What We Offer
- Competitive salary and performance-based incentives.
- Professional growth and career advancement opportunities.
- Comprehensive training and continuous learning.
- Friendly and collaborative work environment.
- Employee engagement activities and recognition programs.
Why Join Us?
- Opportunity to work in a dynamic and growing organization.
- Exposure to diverse customer interactions and skill development.
- Supportive team culture with learning and growth opportunities.
- Stable career path with performance-based progression.
Pay: ₹100,000.00 - ₹300,000.00 per year
Benefits:
- Health insurance
- Provident Fund
Work Location: In person
