Venture Informatrix is a next-generation Insurance BPO service provider that blends deep insurance domain knowledge with cutting-edge Artificial Intelligence. We help insurance agencies, brokers, MGAs, and carriers streamline operations, enhance productivity, and scale efficiently—all while reducing operational costs and improving customer satisfaction.
With a global delivery model and AI-driven automation at the core, we deliver transformative back-office and front-office support services tailored to the insurance industry's evolving needs.
We seek an experienced and strategic Operations Manager to oversee our Insurance BPO operations. The ideal candidate will have 8-12 years of experience in the BPO or insurance industry, with a proven track record of managing teams, optimizing processes, and driving operational excellence. As an Operations Manager, you will oversee the entire insurance process workflow, ensuring high service quality standards, operational efficiency, and client satisfaction.
Responsibilities:
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Lead and manage the day-to-day operations of the Insurance BPO team, including claims processing, data entry, certificate management, policy checks, quote preparation, and other insurance-related tasks.
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Develop, implement, and monitor operational strategies to improve productivity, quality, and service delivery.
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Oversee the performance and development of Team Managers and their respective teams, providing guidance and support to ensure adherence to processes and achievement of targets.
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Analyze operational performance metrics and implement improvements to enhance efficiency, reduce costs, and ensure service excellence.
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Collaborate with other departments and senior leadership to resolve issues, optimize workflows, and align processes with company goals.
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Ensure compliance with industry regulations, client requirements, and internal standards across all operations.
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Work with Agency Management Systems (AMS360, Applied EPIC, Saggita, Ezlynx, Hawsoft), rating applications, and other software to drive process improvements and maintain accuracy in deliverables.
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Manage client relationships, ensuring their expectations are met and fostering long-term partnerships.
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Lead training and development programs for operational teams to enhance skills and improve service quality.
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Monitor client feedback and implement corrective actions to maintain high levels of client satisfaction.
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Provide regular reports to senior leadership on operational performance, challenges, and areas for improvement.
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8-12 years of experience in the BPO or insurance industry, with at least 3-5 years in an operations management role.
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Strong experience with Agency Management Systems (AMS360, Applied EPIC, Saggita, Ezlynx, Hawsoft) and rating applications is a plus.
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Excellent leadership, communication, and interpersonal skills.
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Proven ability to manage large teams, optimize processes, and drive operational success.
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Strong problem-solving and decision-making capabilities.
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Experience in managing budgets, forecasting, and meeting financial targets.
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In-depth knowledge of insurance processes, regulations, and industry best practices.
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Ability to thrive in a fast-paced, dynamic environment.
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Competitive salary and performance-based incentives.
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Opportunities for career growth and professional development.
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Collaborative and results-driven work environment.
If you are a seasoned operations leader passionate about driving efficiency and delivering exceptional results in the insurance BPO space, apply today to join our team as an Operations Manager.
