Role Overview : Product Support Engineer is responsible for providing technical support, troubleshooting product issues, assisting customers and continual improvement in product performance.
Key Responsibilities
- Provide technical support for medical-grade refrigerators.
- Coordinate service activities and repairs with internal and external technical teams.
- Travel as required for installations, servicing and customer training.
- Gather customer feedback to support continuous improvement in product design and production processes.
- Collaborate with R&D and Production teams to enhance overall product performance.
Skills Required:
- Excellent communication and interpersonal skills.
- Multilingual proficiency
- Experience in customer training and product demonstrations.
- Patience and resilience in handling challenging customer situations.
- Strong analytical and problem-solving abilities.
- Ability to work independently and collaboratively with other adjacent teams.
Job Type: Full-time
Benefits:
- Health insurance
- Leave encashment
- Paid sick time
- Paid time off
- Provident Fund
Ability to commute/relocate:
- Udupi, Karnataka: Reliably commute or planning to relocate before starting work (Required)
Experience:
- After-sales service: 2 years (Required)
Willingness to travel:
Work Location: In person
