Job Summary:
We are seeking a highly organized and proactive Client Relationship Executive to manage key client accounts and oversee all aspects of client interactions, project coordination, documentation, and payments. The ideal candidate will have excellent client relationship skills, strong problem-solving abilities, and proficiency in project management. They should also possess strong negotiation skills to ensure mutually beneficial agreements and long-term partnerships.
Key Responsibilities:
Client Management:
- Client Onboarding: Manage the complete onboarding process for new clients, including documentation and payment initiation.
- Client Relationship Management: Build and maintain strong client relationships through regular communication and understanding of client needs.
- Client Renewals: Ensure timely follow-up on client renewals, managing payment schedules and updating documentation as necessary.
Project Coordination:
- Induction Planning: Plan and coordinate client induction sessions, including internal team briefings and external onboarding processes.
- Program Management: Oversee client programs to ensure timely execution and fulfillment of client objectives.
- Follow-ups & Feedback: Regularly follow up with clients to gather feedback and address any concerns regarding ongoing or completed projects.
Documentation & Payments:
- Documentation Management: Ensure that all client-related documents, including agreements, contracts, and reports, are maintained and updated.
- Payment Processing: Manage client payment schedules, ensuring timely invoicing and follow-up on payments.
- Client Summary Reports: Prepare client reports summarizing progress, feedback, and future actions.
Technical Skills:
- Microsoft Office Suite: Proficient in using tools like Microsoft Excel, Word, and PowerPoint for report creation, data analysis, and client presentations.
- CRM & ARP Tools: Familiar with CRM (Customer Relationship Management) and ARP (Accounts Receivable Processing) systems to track client interactions and payments.
Problem Solving:
- Issue Resolution: Handle and troubleshoot any client-related issues, whether operational, technical, or service-based.
- Client Support: Provide proactive support to clients, ensuring their concerns are addressed in a timely and effective manner.
Team Collaboration:
- Coordination with Internal Teams: Work closely with internal teams (Trijog and affiliates) to ensure alignment on client projects and program execution.
- Reporting & Escalation: Report major client issues to senior management and escalate matters when necessary.
Compliance & Legal:
- Legal Queries: Address legal queries from clients and collaborate with legal teams to ensure all agreements are in place.
- Contract Management: Draft, review, and maintain client contracts, ensuring all legal requirements are met.
Additional Responsibilities:
- Client Meeting Coordination: Organize and conduct client meetings, ensuring follow-ups and documentation of agreed actions.
- Report & Feedback Analysis: Analyze client feedback reports to identify areas of improvement and suggest adjustments to programs.
- Engagement & Retention: Plan and implement strategies for client engagement and retention to ensure long-term client satisfaction.
Required Skills & Qualifications:
- Strong negotiation skills with the ability to reach mutually beneficial agreements.
- Excellent communication and interpersonal skills.
- Experience in managing client relationships and project coordination.
- Strong problem-solving abilities and ability to resolve client issues effectively.
- Proficiency in Microsoft Office Suite and CRM/ARP tools.
- Proven ability to manage multiple clients and projects simultaneously.
Job Type: Full-time
Pay: ₹30,000.00 - ₹35,000.00 per month
Benefits:
- Cell phone reimbursement
- Flexible schedule
- Work from home
Ability to commute/relocate:
- Powai, Mumbai, Maharashtra: Reliably commute or planning to relocate before starting work (Preferred)
Application Question(s):
- Are you comfortable with the renumeration that this role offers?
Education:
Experience:
- total work: 1 year (Preferred)
- Client Handling: 1 year (Required)
Language:
Work Location: In person
