Skill required: Banking Services - Core Banking
Designation: Business Advisory Manager
Qualifications:BBA/BCom/Master of Business Administration
Years of Experience:13 to 18 years
About Accenture
Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 784,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com
What would you do? Primarily responsible for the daily deliveries with quality to meet/exceed the agreed SLA. Ensure that Client Focus, timely delivery & Strict adherence to SOP are maintained. Co-ordinate between Client & Offshore team to ensure all SLAs are met. Backed up with good Knowledge on Commercial lending & Credit Services, should be able to handle client calls on a daily/weekly basis effectively. Drive Client Value Creation and move towards Intelligent Operations. Adhere to all values & policies of Accenture and ensure that all team members follow the same. Spend time with the team members addressing their concerns/areas of improvement and create a team bonding leading the greater efficiency & commitment.
What are we looking for? •Adaptable and flexible 9. Shift: This role may demand flexibility to work in rotational shifts including US shift. 10. Experience: 18+ years of experience with a minimum of 8 years of experience in managing a team
Roles and Responsibilities: •Responsibilities/Authorities Experienced Professional in supervisory role, responsible for leading & motivating a large team of professionals with accountability on all Service Delivery parameters such as:1. Service Delivery: Ensures delivery of projects/products based on agreed deadlines and quality assurance parameters as in SLA with clients, understand the client requirements and disseminate to the team effectively.2. Client Relationship: Candidate will be required to engage client relationship at an elevated level. Expected to serve as a SPOC from client leadership/stakeholders on key initiatives/service delivery3. Business Transformation: Drive and facilitates Process Improvements/transformation projects/strategic initiatives. Establish cycle time improvement and span of control for all processes.4. Pre-Sales/Transition: Support Pre-Sales and teams in RFI/ RFP work and domain studies. Design and drive transition framework to ensure smooth transition of new scopes. Adheres to Standard Transition Methodology, validate transition documentation, and obtains Client sign-off for every transition process and ensures smooth transition of new processes. Candidate will also be expected to manage feedback (VOC), monitor & implement re-engineering initiatives/ transformation projects5. People Management: Contribute to employee morale and retention strategy, maintain high team morale & satisfaction Levels, resolve issues without escalation, identify training needs for the team members and enable the required training Rewards and recognizes employees; tracks and enhances employee performance. Identifies critical resources and creates back-ups. Regularly meets with all team members to review their developmental progress paving way for their career plan and to understand their concerns to help them out in whatever way possible. Adheres to the Performance Achievement process and ensures timely completion of the same.
BBA,BCom,Master of Business Administration
