American Hairline is a premium hair solutions brand specializing in non-surgical hair replacement and hair systems. We focus on providing a professional, comfortable, and premium experience to every client who visits our studio.
We are looking for a presentable, confident, and well-spoken Front Desk Executive / Receptionist who can manage client interactions and ensure a smooth front-desk experience.
Key Responsibilities
- Welcome and assist clients visiting the studio in a professional and friendly manner.
- Manage incoming calls, WhatsApp enquiries, and basic client queries.
- Schedule, confirm, and coordinate client appointments.
- Maintain appointment records and client information.
- Coordinate with consultants, technicians, CRM, and other team members for smooth client handling.
- Inform the concerned team when clients arrive for their appointments.
- Manage waiting clients and ensure they have a comfortable experience.
- Handle basic billing, payment coordination, and receipts when required.
- Follow up with clients regarding appointments and rescheduling.
- Maintain the reception area and ensure it remains clean, organised, and presentable.
- Support the team with basic administrative and front-office tasks.
Candidate Requirements
- Excellent communication skills in English and Hindi.
- Smart, well-groomed, and presentable personality.
- Confident and comfortable interacting with clients.
- Polite, patient, and customer-service oriented.
- Basic computer knowledge and ability to use WhatsApp, Excel/Google Sheets, and appointment systems.
- Good coordination and multitasking skills.
- Previous experience as a Receptionist, Front Desk Executive, Salon Coordinator, Clinic Coordinator, or Customer Service Executive will be preferred.
- Candidates with experience in the salon, beauty, wellness, clinic, hospitality, or luxury service industry will be an advantage.
- Candidates residing in Mumbai’s Western Suburbs will be preferred.
Preferred Candidate Profile
We are looking for someone who understands that the front desk is the first point of contact for our clients and can create a warm, professional, and premium experience from the moment they enter the studio.
Pay: ₹15,000.00 - ₹25,000.00 per month
Benefits:
Work Location: In person
