Overview:
- The R2P Supplier Enablement Staff role supports the execution of supplier enablement activities within the Requisition-to-Pay (R2P) Operations & Support organization. This role is responsible for performing defined supplier onboarding, transaction readiness, and enablement tasks to ensure suppliers can transact digitally through approved platforms (e.g., SAP Ariba) in a timely, accurate, and compliant manner, in alignment with established policies, controls, and governance standards.
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Execute supplier transaction enablement activities in accordance with defined R2P processes, standards, and controls.
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Support supplier readiness for compliant electronic transactions, including digital invoicing and system usage.
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This would involve proactive outreach to suppliers via outbound calls and emails. Conversations with the
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leadership at the suppliers end, SAP and cross functional teams to address any techno functional challenges the
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suppliers face with einvoicing process adoption.
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Provide operational support to suppliers and internal stakeholders to resolve enablement-related issues.
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Maintain accurate supplier-facing documentation, guidance, and knowledge assets to support consistent
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execution and self-service.
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Collaborate with internal teams to support supplier adoption of approved digital transaction channels.
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Scope - Global R2P supplier enablement across all markets.
Responsibilities:
Supplier Onboarding & Transaction Enablement
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Execute supplier onboarding activities, including registration, classification support, and readiness checks, to enable compliant digital transactions. (Executes)
- Perform transaction enablement activities, including support for e-invoicing and digital supplier interactions, to ensure accurate and efficient transaction processing. (Executes)
- Ensure supplier enablement activities adhere to defined compliance, risk screening, master data, and system control requirements, escalating exceptions as required. (Executes)
Supplier Support & Issue Resolution
- Respond to supplier inquiries and resolve enablement-related issues associated with onboarding, transaction processing, and system usage, coordinating with internal teams as needed. (Executes)
- Escalate non-compliant, high-risk, or unresolved supplier issues in line with defined escalation protocols. (Executes / Informed)
Documentation, Adoption & Continuous Improvement
- Create and maintain supplier-facing documentation, guidance, and knowledge assets to support consistent execution and supplier self-service. (Executes)
- Monitor recurring supplier enablement issues and operational trends to support root cause identification and provide input to Enablement Leads, Governance, and Reporting teams. (Executes / Informed)
- Support supplier onboarding and migration initiatives to approved digital channels (e.g., SAP Ariba) as directed. (Executes)
Collaboration & Governance Alignment
- Partner with Category Management, Procurement Operations, Finance, IT, Master Data, Risk, and Governance teams to support effective execution of supplier enablement activities. (Consulted)
Qualifications:
- 7-9 years of experience in supplier enablement or procurement operations, with exposure to downstream AP
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operations within a shared services or global delivery environment
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Hands-on experience supporting supplier onboarding or transaction enablement in SAP environments
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Experience working in a global or multi-regional operating model
