Key Responsibilities:
- Manage daily IT support tickets and BAU activities using ManageEngine.
- Configure and deploy laptops/desktops with required software and security tools.
- Provide Level 1 network troubleshooting and end-user support.
- Perform basic Active Directory tasks, user account management, and password resets.
- Support Microsoft 365 applications including Outlook, Teams, OneDrive, and Office.
- Conduct meeting room and AV equipment health checks.
- Coordinate with Network, Central IT, and other internal teams for issue resolution.
- Coordinate with vendors for IT hardware, accessories, and spare parts.
- Work with business teams to resolve IT issues on priority.
Required Skills:
- Good knowledge of Windows OS, desktop/laptop troubleshooting, and basic networking.
- Basic knowledge of Active Directory and Microsoft 365.
- Experience with IT ticketing tools such as ManageEngine.
- Good communication and coordination skills.
- Ability to troubleshoot and resolve end-user IT issues independently.
Pay: ₹15,000.00 - ₹22,000.00 per month
Work Location: In person
