Minitek Systems Pvt Ltd is a leading IT solutions and services company providing end-to-end technology solutions, including IT infrastructure, networking, cloud, security, and managed services. With years of industry experience, we help businesses achieve efficiency, scalability, and digital transformation through reliable and customized IT solutions.
We are seeking a highly organized and proactive Project Coordinator to manage backend project operations, coordinate with engineers and end users, and ensure timely service delivery. The ideal candidate will be responsible for monitoring project progress, handling call management processes, and ensuring smooth communication between customers, internal teams, and OEM partners.
Project Coordination & Backend Operations
Manage and execute backend operational tasks related to ongoing projects.
Maintain accurate project documentation, service records, and status reports.
Track project milestones and ensure timely completion of assigned activities.
Prepare daily, weekly, and monthly reports on service performance and call status.
Act as the primary coordination point between end users and internal technical teams.
Maintain regular communication with customers to provide updates on service requests and project progress.
Ensure high levels of customer satisfaction through timely follow-ups and issue resolution.
Coordinate with MSPL Engineers to collect and verify service call reports.
Assign and align engineers to provide both remote and on-site technical support based on project requirements.
Schedule and manage residential engineers for customer visits and support tasks.
Monitor engineer attendance and maintain accurate attendance records.
Ensure engineers adhere to service timelines and quality standards.
Log service calls with OEMs accurately and in a timely manner.
Follow up regularly with OEMs to track call status and ensure prompt resolution.
Escalate pending or critical issues to appropriate authorities when required.
Maintain detailed records of all logged calls, escalations, and closures.
Proven experience in project coordination, service coordination, or backend operations.
Strong communication and interpersonal skills.
Ability to multitask and manage multiple service requests simultaneously.
Proficiency in MS Office and reporting tools.
Good understanding of service processes and call management systems.
Strong organizational and time-management skills.
Ability to work under pressure and meet deadlines.
