We are looking for a Desktop Support Engineer to provide technical support and troubleshooting for desktops, laptops, printers, software, and basic network-related issues. The candidate will be responsible for ensuring smooth IT operations and providing timely support to end users.
Key Responsibilities
- Install, configure, and troubleshoot desktops, laptops, printers, and IT peripherals.
- Install and support Windows 10/11 operating systems.
- Troubleshoot hardware, software, and operating system issues.
- Install and configure Microsoft Office, Outlook, Teams, and other applications.
- Provide basic support for Active Directory, user accounts, password resets, and permissions.
- Troubleshoot basic LAN, Wi-Fi, TCP/IP, DNS, and DHCP issues.
- Configure and troubleshoot network printers and shared devices.
- Perform hardware replacement and upgrades such as RAM, HDD/SSD, keyboards, and other components.
- Install antivirus, security updates, and required software.
- Provide remote and on-site technical support to end users.
- Maintain IT asset inventory and documentation.
- Log and update incidents in ticketing tools and ensure timely resolution.
- Coordinate with vendors and L2/L3 teams for complex technical issues.
- Follow IT policies, security standards, and SLA requirements.
Required Skills
- Windows 10/11
- Desktop & Laptop Hardware Troubleshooting
- Microsoft Office 365 & Outlook
- Active Directory – Basic
- Basic Networking (LAN/Wi-Fi/TCP-IP)
- Printer & Peripheral Support
- Software Installation & Troubleshooting
- Hardware Installation & Replacement
- Remote Support Tools
- IT Asset Management
- Ticketing Tools
Mandatory Skill Set
Windows 10/11, Desktop & Laptop Troubleshooting, MS Office 365, Outlook, Active Directory (Basic), Printer Support, Basic Networking (LAN/Wi-Fi/TCP-IP), Hardware & Software Troubleshooting, Remote Support, IT Asset Management, Ticketing Tools.
Educational Qualification
Diploma / BCA / B.Sc. (IT/Computer Science) / B.E. / B.Tech in IT, Computer Science, Electronics, or a related field.
Soft Skills
- Good communication and customer service skills
- Strong troubleshooting and problem-solving abilities
- Good documentation skills
- Ability to work independently and as part of a team
- Ability to meet SLA and support timelines
- Willingness to learn new technologies
Pay: ₹15,000.00 - ₹22,000.00 per month
Work Location: In person
