Customer Relationship Executive (CRE)
Location: DLF Phase II, Gurugram & US Complex, Jasola, New Delhi
Employment Type: Full-Time
Industry: Real Estate
About AFWHO
Armed Forces Welfare Housing Organization (AFWHO) is committed to helping personnel from the Armed Forces, Government, and Public Sector Undertakings (PSUs) achieve their dream of owning quality homes and land. Through transparent practices, customer-centric services, and value-driven projects, AFWHO ensures a seamless and trustworthy home-buying experience for every customer.
Key ResponsibilitiesCustomer Relationship Management
- Act as the primary point of contact for customers, ensuring timely communication and professional assistance.
- Build and maintain strong relationships with prospective and existing customers.
- Address customer queries, concerns, and service requests promptly while ensuring high customer satisfaction.
- Coordinate with internal departments to resolve customer issues efficiently.
Customer Journey Management
- Guide customers through the complete purchase journey—from initial enquiry and site visit coordination to booking, documentation, and post-sales support.
- Ensure customers receive timely updates regarding project progress, documentation, payment schedules, and possession timelines.
- Maintain a smooth and positive customer experience throughout the relationship.
CRM & Data Management
- Maintain accurate customer records in the CRM system.
- Update customer interactions, follow-up activities, and communication history regularly.
- Monitor customer feedback and recommend improvements to enhance service quality.
- Generate periodic customer service and CRM reports for management review.
Customer Engagement
- Conduct regular follow-ups with customers to strengthen relationships and improve retention.
- Assist in organizing customer engagement activities, project visits, and events.
- Collect customer feedback and support initiatives aimed at improving the overall customer experience.
Candidate Profile
- Graduate in Business Administration, Marketing, or any related discipline.
- 1–3 years of experience in Customer Relationship Management, Customer Service, or Client Servicing (Real Estate experience preferred).
- Excellent verbal and written communication skills.
- Strong interpersonal and problem-solving abilities.
- Proficiency in CRM software, MS Office, and digital communication platforms.
- Ability to multitask, prioritize work, and maintain accurate records.
- Fluency in English and Hindi.
Why Join AFWHO?
- Work with one of India's most trusted housing organizations serving the Armed Forces, Government, and PSU community.
- Opportunity to build a rewarding career in customer relationship management.
- Collaborative work environment with professional growth opportunities.
How to Apply
Email: [email protected]
Website: www.afwho.org
Pay: ₹25,000.00 - ₹35,000.00 per month
Work Location: In person
