Job Title: CRM Exceutive - Post Sales Customer Service
Location: Bengaluru, India
Company: Aakruthi Properties
Remuneration Package: 5-6 Lakhs PA
About Us:
Aakruthi Properties is a premier real estate developer in Bengaluru, specializing in sustainable residential communities. We are committed to green building practices, innovative design, and community-centric development.
Position Overview:
The CRM will oversee post-sales customer service, managing the customer lifecycle from booking to handover. This role involves coordinating with customers, legal teams, and bankers, ensuring a seamless experience. The ideal candidate has a strong background in real estate customer service and excellent organizational skills.
Key Responsibilities:
- Customer Management:
- Serve as the main point of contact from booking to handover.
- Address inquiries and resolve customer issues, including support for NRI clients.
- Documentation & Coordination:
- Prepare and manage documentation (booking forms, agreements).
- Ensure legal compliance with the assistance of the legal team.
- Payment & Loan Coordination:
- Oversee payment collection and reminders.
- Coordinate home loan applications and disbursements with banks.
- Customer Handover & Support:
- Manage the handover process, address concerns, and ensure satisfaction.
- Provide ongoing support post-handover, resolving any issues.
- Reporting & Communication:
- Maintain records of interactions and payments.
- Provide updates and reports to senior management.
Qualifications:
- Bachelor’s degree in Business, Real Estate, or related field.
- 5+ years of experience in real estate post-sales customer service.
- Strong knowledge of real estate documentation and legal requirements.
- Excellent communication, organizational, and multitasking skills.
- Proficiency in CRM software.
Preferred Skills:
Experience in sustainable real estate projects, home loan processes, NRI client handling, and familiarity with RERA norms.
Why Join Us:
Opportunity to work with a leading real estate developer, competitive salary, collaborative work environment, and career growth opportunities.
Pay: ₹25,000.00 - ₹35,000.00 per month
Benefits:
- Cell phone reimbursement
- Health insurance
Work Location: In person
