Sales Operations & Customer Support Specialist
About the Role
We are seeking a proactive and detail-oriented Sales Operations & Customer Support Specialist to support our sales operations, customer engagement, distributor coordination, and order fulfillment processes. The role acts as a critical link between customers, distributors, sales teams, logistics, finance, production, and inventory functions to ensure seamless execution of business operations and an exceptional customer experience.
Key Responsibilities
Sales Operations & Order Management
- Manage end-to-end sales order processing, including preparation and execution of Sales Orders (SO), order confirmations, quotations, and related customer documentation.
- Coordinate with Sales, Logistics, Production, Inventory, and Finance teams to ensure timely order fulfillment and dispatch.
- Monitor order status from receipt through delivery and proactively communicate updates, delays, or exceptions to customers and distributors.
- Maintain accurate customer records, pricing details, order history, and sales documentation.
Billing & SAP Operations
- Generate invoices, billing documents, credit notes, debit notes, and other sales-related documentation.
- Verify pricing, taxes, payment terms, customer details, and approvals before processing transactions.
- Utilize SAP for sales order creation, billing, customer master maintenance, order tracking, and reporting activities.
- Ensure accuracy and completeness of all transactions entered into SAP and other business systems.
- Support order-to-cash processes and coordinate with Finance for billing and payment-related queries.
Customer Support & Relationship Management
- Respond promptly and professionally to customer inquiries through phone, email, and other communication channels.
- Address customer concerns, complaints, service requests, and operational issues efficiently.
- Provide customers with accurate information regarding products, order status, dispatch schedules, documentation, and services.
- Maintain a high level of customer satisfaction through proactive communication and timely resolution of issues.
- Build and maintain strong relationships with customers and channel partners.
Distributor Coordination
- Serve as a primary support contact for distributors regarding order processing, product availability, dispatch status, documentation, and operational requirements.
- Coordinate with internal teams to resolve distributor-related issues promptly.
- Support distributor onboarding, communication, and routine business requirements.
Reporting & Documentation
- Prepare and maintain sales reports, customer service reports, billing reports, and operational dashboards.
- Generate periodic MIS reports and provide data support to management and sales teams.
- Maintain accurate records of customer interactions, transactions, complaints, and resolutions.
- Ensure compliance with documentation standards and internal processes.
Continuous Improvement
- Gather customer and distributor feedback and share insights with relevant teams.
- Identify opportunities to improve customer experience, operational efficiency, and sales processes.
- Support implementation of process improvement initiatives and service excellence programs.
- Stay updated on company products, market trends, and industry developments to provide informed customer support.
Qualifications & Requirements
- Bachelor's Degree in Business Administration, Commerce, Marketing, or a related field.
- 1–3 years of experience in Sales Operations, Customer Support, Sales Coordination, Inside Sales, or related functions.
- Strong verbal and written communication skills.
- Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint).
- Experience in SAP or ERP systems will be an added advantage.
- Strong organizational, coordination, and problem-solving abilities.
- Knowledge of the food ingredients, FMCG, or manufacturing industry will be preferred.
- Preference will be given to candidates based in and around Angamaly.
Key Competencies
- Customer Centricity
- Sales Coordination
- Order Management
- SAP & ERP Operations
- Billing & Documentation
- Problem Solving
- Communication Skills
- Attention to Detail
- Cross-functional Collaboration
- Time Management
Why Join Bayfield?
- Opportunity to work in a fast-growing food ingredients organization.
- Exposure to sales operations, customer relationship management, supply chain coordination, and business processes.
- Collaborative work culture with strong learning and development opportunities.
- Ability to contribute directly to customer satisfaction and business growth.
Pay: From ₹18,000.00 per month
Benefits:
- Health insurance
- Paid sick time
- Provident Fund
Work Location: In person
