We are looking for enthusiastic and customer-focused individuals to join our Customer Support team. As a Customer Support Executive, you will be the first point of contact for our customers—assisting them with queries, resolving issues, and ensuring a smooth service experience.
Key Responsibilities:
- Handle inbound and outbound calls and emails..
- Assist customers with product/service information, billing, and troubleshooting.
- Resolve customer complaints and escalate complex cases when required.
- Maintain accurate records of customer interactions in CRM systems.
- Ensure service quality by meeting KPIs such as response time, resolution rate, and customer satisfaction.
- Work closely with internal teams to ensure customer needs are met.
Requirements:
- Education: Graduate (any stream).
- Experience: 1–2 years in customer service or call center (Freshers welcome).
- Excellent communication skills in English.
- Strong problem-solving and interpersonal skills.
- Basic computer knowledge and typing ability.
- Willingness to work in rotational shifts (Day/Night).
Job Type: Full-time
Pay: ₹20,000.00 - ₹35,000.00 per month
Benefits:
- Health insurance
- Paid sick time
- Paid time off
Ability to commute/relocate:
- Zirakpur, Punjab: Reliably commute or planning to relocate before starting work (Preferred)
Experience:
- Customer support: 1 year (Preferred)
Language:
Work Location: In person
