CCTech's mission is to transform human life by the democratization of technology. We are a well established digital transformation company building the applications in the areas of CAD, CFD, Artificial Intelligence, Machine Learning, 3D Webapps, Augmented Reality, Digital Twin, and other enterprise applications.
We have two business divisions: product and consulting.
simulationHub is our flagship product and the manifestation of our vision. Currently, thousands of users use our CFD app in their upfront design process.
Our consulting division, with its partners such as Autodesk Forge, AWS and Azure, is helping the world's leading engineering organizations, many of which are Fortune 500 list of companies, in achieving digital supremacy.
Role Overview
The Process Manager is responsible for designing, implementing, governing, and continuously improving operational and delivery processes across the IT organisation. The role ensures that business and technology workflows are standardised, compliant, efficient, and aligned with organisational goals — reducing risk, improving quality, and enabling scalable growth.
Key Responsibilities
1. Process Design & Documentation
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Design, document, and publish end-to-end IT and operational processes — including workflows, SOPs, RACI matrices, and process maps — using industry best practices (ISO 9001,27001, CMMI, Six Sigma).
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Conduct process discovery workshops with stakeholders to identify current-state gaps and define future-state workflows; maintain a centralised process repository with version control.
2. Process Implementation & Governance
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Drive adoption of new and revised processes across delivery, operations, and support teams; establish governance frameworks including process ownership, review cycles, and change control.
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Monitor process adherence through regular audits, health checks, and compliance reviews; report non-conformances to leadership with corrective action plans.
3. Continuous Improvement (CI) & Optimisation
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Identify process inefficiencies through data analysis, stakeholder feedback, and audit findings; lead Kaizen, Lean, or Six Sigma improvement initiatives to reduce cycle time, errors, and cost.
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Track and report CI metrics — process efficiency gains, defect reduction, cost savings, and turnaround time improvements — on a monthly and quarterly basis.
4. ITIL / ITSM Process Management
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Own and manage ITIL-aligned processes including Incident Management, Change Management, Problem Management, Service Request, and Release Management within the IT service delivery framework.
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Define and enforce SLAs, OLAs, and KPIs for each ITSM process; work with the Service Desk and operations teams to ensure consistent adherence and continuous improvement.
5. Quality Assurance & Compliance
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Ensure all IT processes comply with relevant standards and regulations — ISO 9001, ISO 27001, CMMI, SOC 2, GDPR, or customer-specific contractual requirements.
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Prepare and support internal and external audits; manage audit findings, track CAPAs (Corrective and Preventive Actions), and drive closure within agreed timelines.
6. Metrics, Reporting & Analytics
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Define process KPIs and leading indicators; build and maintain dashboards (Power BI / Tableau / Excel) to provide real-time visibility into process health across the organisation.
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Present monthly and quarterly process performance reports to senior leadership, highlighting trends, risks, and improvement opportunities.
7. Stakeholder Engagement & Change Management
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Partner with Project Managers, BU Heads, QA, HR, and Finance to align processes with project delivery, compliance, and business strategy; facilitate cross-functional process review forums.
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Lead change management activities for process transformations — communication plans, training programmes, and user adoption tracking to ensure smooth rollouts with minimal disruption.
8. Tool Implementation & Process Automation
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Evaluate, implement, and manage process management and automation tools (BPM platforms, RPA, workflow engines); define automation candidates based on volume, frequency, and complexity analysis.
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Collaborate with IT and Engineering teams to automate manual processes using tools such as ServiceNow, JIRA workflows, Power Automate, or RPA platforms (UiPath, Automation Anywhere).
Qualifications & Experience
Educational Qualifications
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B.E. / B.Tech in Computer Science, IT, or related field; MBA in Operations, Quality, or Technology Management preferred.
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ITIL v4 Foundation / Practitioner certification is mandatory; Six Sigma Green Belt / Black Belt, PRINCE2, PMP, or ISO Lead Auditor are strong advantages.
Work Experience
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5–10 years in IT services, software product, or consulting; minimum 3 years in a dedicated Process Management, Process Excellence, or IT Quality role.
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Demonstrated experience delivering measurable process improvements (cost savings, cycle time reduction, defect reduction) and managing ISO / CMMI.
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Direct leadership role with high visibility and ownership
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Opportunity to build the marketing function from the ground up for a product portfolio with validated global customers
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Work at the intersection of AI, simulation, and sustainability — high-impact, high-growth space
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Employee development, mentorship, and a defined career path
