Job Description: Massage Therapist
Job Title: Massage Therapist
Department: Wellness / Therapy/ Fitness
Location: Malcha Marg, New Delhi
Experience Required: 2–5 Years
Employment Type: Full-Time
Role Overview
We are looking for a skilled and client-focused Massage Therapist who will be responsible for delivering high-quality therapeutic and relaxation treatments, ensuring exceptional client experience, and contributing to the overall growth and reputation of the wellness centre.
Key Responsibilities
1. Therapy & Service Delivery
- Perform a variety of massage therapies (e.g., Deep Tissue, Swedish, Aromatherapy, Relaxation)
- Assess client needs and customize treatments accordingly
- Maintain consistency in service quality and technique
- Ensure proper hygiene and sanitisation before and after each session
2. Client Experience & Engagement
- Build strong rapport with clients
- Understand client concerns and recommend suitable therapies
- Ensure a comfortable, safe, and relaxing environment
- Handle client queries and feedback professionally
3. Product & Service Promotion
- Recommend relevant therapies, packages, or wellness products
- Upsell services where appropriate without being pushy
- Educate clients about benefits of therapies
4. Operational Responsibilities
- Maintain therapy room cleanliness and setup standards
- Manage appointment schedules efficiently
- Coordinate with the front desk for smooth operations
- Ensure proper usage of oils, products, and equipment
5. Compliance & Professional Conduct
- Follow company SOPs and therapy protocols
- Maintain confidentiality of client information
- Adhere to grooming and professional standards
Key Skills Required
- Strong hands-on expertise in multiple massage techniques
- Excellent communication and interpersonal skills
- Customer-centric approach
- Basic knowledge of human anatomy and wellness practices
- Professional grooming and hygiene standards
Eligibility Criteria
- Certification in Massage Therapy / Wellness
- 2–5 years of relevant experience
- Prior experience in a spa, wellness centre, or clinic preferred
KRAs (Key Result Areas)
- Service Quality & Consistency
- Deliver high-quality therapy sessions aligned with SOPs
- Client Satisfaction
- Ensure positive client experience and repeat visits
- Revenue Contribution
- Support upselling of services and packages
- Operational Efficiency
- Maintain hygiene, punctuality, and session management
- Compliance & Professionalism
- Adherence to company standards and policies
Performance Expectations
- Handle 4–8 sessions per day (depending on duration)
- Maintain high client satisfaction scores
- Actively contribute to client retention and revenue growth
Why Join
- Work with a growing wellness brand
- Opportunity to enhance skills and techniques
- Performance-based incentives and growth opportunities
Please share your resumes on [email protected]
Pay: ₹25,000.00 - ₹40,000.00 per month
Benefits:
- Flexible schedule
- Leave encashment
- Paid sick time
- Paid time off
- Provident Fund
Work Location: In person
