Job Title: Regional Head of Service – Chennai (AGM or DGM Level)
Location: Chennai
Reports to: Chief Operating Officer
Desired Profile
- Minimum 15 years of experience in Vehicle Service, with a minimum 2 years of experience in a similar role with any leading automobile dealership.
- Must be a graduate or diploma holder.
- Age below 50 years is preferred.
- Ability to build high-performing teams.
- Excellent business networking and interpersonal skills.
- Familiarity with modern business practice and digital orientation.
- Customer centricity and quality orientation.
- Excellent analytical skills to evaluate financial and non-financial performance.
- Familiarity with Commercial Segment Vehicles is a mandate requirement.
Key Responsibilities
· Prepare an action plan to meet the financial target of the region based on market conditions, monitor the achievements, take corrective action if the target is not achieved.
· Observe Workshop activities like vehicle flow, outflow and residual vehicles in the shop floor and initiate actions for any debottlenecking that may be required.
· Drive innovative customer satisfaction /retention programs to deliver greater Customer Delight Index
· Lead the implementation of any new initiatives required to improve dealerships' operations and customer experience.
· Provide overall guidance to the regional service team for the effective implementation of service strategy and performance.
· Be the custodian of the overall P&L management of the region.
· Liaison with TML Service Officials.
· Drive periodic service process audits to assess service quality in the units and initiate improvement actions as required.
· Authorise of disposal of scrap and used oil as per internal circular from HO, also arrange disposal of Hazardous waste.
· Monitor Creditors & debtors with in approved limit.
§ Oversee the deployment and utilization of assets
Candidate from Chennai market segment is preferred
Pay: Up to ₹2,500,000.00 per year
Benefits:
Work Location: In person
