Job Title: Jira SaaS Administrator
Experience Required: 3 - 6 Years
Location: [Bangalore - On-site]
Job Type: Full-Time
Industry: [e.g., IT Services, SaaS, Enterprise Technology, Fintech]
Job Description:
- Minimum of [2+] years of experience as a Jira Administrator, with focus on Jira Cloud (SaaS). Strong understanding of Jira project configurations, issue types, workflow schemes, permission schemes, and screen schemes.
- Experience with Jira automation rules, JQL, and dashboard/report creation.
- Familiarity with Confluence and basic administration tasks.
- Knowledge of Jira Service Management (request types, SLAs, knowledge base integration).
- Ability to communicate clearly with technical and non-technical stakeholders.
- Experience working in Agile environments (Scrum, Kanban).
- Strong troubleshooting and problem-solving skills.
Preferred Qualifications:
- Atlassian certifications (e.g., ACP-120: Jira Administration for Cloud).
- Experience with third-party Atlassian Marketplace apps (e.g., ScriptRunner, JMWE, Automation for Jira).
- Familiarity with REST APIs for Jira and scripting (Python, Bash, or similar) is a plus.
- Exposure to ITIL processes or experience working in ITSM environments.
- Opportunity to work with a global, cross-functional team.
Key Responsibilities:
- Administer and maintain Atlassian Cloud products (Jira Software, Jira Service Management, Confluence).
- Manage user access, roles, permissions, and group configurations.
- Design and implement Jira workflows, screens, custom fields, and automation rules.
- Support project teams with configuration and integration requirements.
- Configure and manage Jira Service Management queues, SLAs, and customer portals.
- Monitor system performance, manage updates, and coordinate with Atlassian support for issue resolution.
- Create and maintain project templates, dashboards, and filters for reporting and analysis.
- Integrate Jira with other SaaS platforms (e.g., Slack, GitHub, Azure DevOps, Salesforce).
- Train users and document best practices to support effective Jira usage.
- Flexible to work on rotational shift.
- Interested share your resume to [email protected]/8688322632
Pay: ₹320,894.39 - ₹1,388,182.89 per year
Work Location: In person
