Job Summary
We are seeking a friendly, customer-focused, and proactive Customer Service Executive to provide excellent support to customers. The ideal candidate will handle customer inquiries, resolve complaints, process orders, and ensure a positive customer experience while maintaining high service standards.
Key Responsibilities
- Respond to customer inquiries via phone, email, chat, or in person.
- Resolve customer complaints efficiently and professionally.
- Provide accurate information about products and services.
- Process customer orders, returns, exchanges, and refunds.
- Maintain customer records and update CRM systems.
- Follow up with customers to ensure issue resolution and satisfaction.
- Escalate complex issues to the appropriate department when necessary.
- Meet customer service performance targets and quality standards.
- Collaborate with internal teams to improve customer experience.
Required Qualifications
- Bachelor's degree or equivalent (preferred).
- 1–3 years of experience in customer service or a related role.
- Excellent verbal and written communication skills.
- Strong problem-solving and interpersonal skills.
- Proficiency in Microsoft Office and CRM software.
- Ability to multitask and work in a fast-paced environment.
- Positive attitude with a customer-first approach.
Preferred Skills
- Strong listening and negotiation skills.
- Time management and organizational abilities.
- Ability to handle difficult customers calmly and professionally.
- Team player with attention to detail.
Key Performance Indicators (KPIs)
- Customer Satisfaction (CSAT) score
- First Call Resolution (FCR)
- Average Response Time
- Average Handling Time (AHT)
- Customer Retention Rate
- Service Quality Score
Pay: ₹15,000.00 - ₹20,000.00 per month
Benefits:
- Cell phone reimbursement
- Flexible schedule
- Health insurance
- Provident Fund
Work Location: In person
