Job Title: Support Executive(Night shift) – Customer Support (EdTech)
Location: Salt Lake, Sector V, Kolkata (Work from Office)
Job Type: Full-Time
Timing- 6 days Working (Sunday WFH, Rotational Week off)
Experience: 0–2 Years (Freshers Welcome)
Device- Personal Laptop Needed
About the Role
House of EdTech is looking for a Customer Support Executive to assist learners and ensure an excellent customer experience. The ideal candidate should possess strong communication skills, a customer-first mindset, and the ability to resolve queries effectively across multiple channels.
Key Responsibilities
- Handle learner queries through calls, emails, and chat.
- Guide learners on course access, platform navigation, and related concerns.
- Resolve customer issues promptly and professionally.
- Escalate complex cases to the appropriate teams.
- Maintain accurate communication and follow-up with learners.
- Collaborate with internal teams to improve support processes.
Requirements
- Bachelor's degree preferred.
- 0–2 years of experience in Customer Support, Telecalling, or similar roles.
- Freshers with excellent communication skills are encouraged to apply.
- Strong verbal and written communication skills in English and Hindi.
- Customer-centric attitude and problem-solving mindset.
- Basic knowledge of digital tools and online platforms.
- Personal laptop is mandatory.
Work Details
- Work Location: Salt Lake, Sector V, Kolkata
- Work Days: 6 Days/Week (Sunday WFH + 1 Rotational Week Off)
- Shift Timing: Immediate Joiners Preferred
Why Join Us?
- Attractive performance-based incentives.
- Opportunity to work with one of India's fast-growing EdTech organizations.
- Learning and career growth opportunities.
- Collaborative and energetic work culture.
Apply Now and become a part of our growing team!
Email id- [email protected]
Job Type: Full-time
Pay: ₹15,000.00 - ₹30,000.00 per month
Benefits:
- Health insurance
- Paid sick time
- Paid time off
- Provident Fund
Application Question(s):
- Are you comfortable using your own laptop for work purposes?
- Do you have any experience in Customer Support?
Work Location: In person
