Job Description – UX Research Expert (Digital Platforms)
Position: UX Research Expert
Duration: 5 Months
Project: UX Audit and User Experience Assessment of Application
About the Role
We are seeking an experienced UX Research Expert to conduct a comprehensive usability, accessibility, and user experience audit of the website and mobile application. The expert will evaluate the platforms against industry-standard usability and accessibility frameworks, identify user experience gaps, and provide actionable recommendations to enhance user satisfaction, accessibility, and service delivery.
Key QualificationsEducational Requirements
- Bachelor's or Master's degree Computer field
- Professional certification in WCAG Accessibility Standards, Accessibility Testing, or related accessibility frameworks.
Experience Requirements
- Minimum 7 years of professional experience in UX Research, Usability Testing, and User Experience Evaluation.
- Demonstrated experience conducting UX audits, usability assessments, and accessibility reviews for web and mobile applications.
- Experience working with Government, Public Sector, or Large Enterprise Digital Platforms is preferred.
- Strong understanding of UX research methodologies, information architecture, user journey mapping, and accessibility compliance standards.
Roles and Responsibilities1. UX Audit and Heuristic Evaluation
- Conduct a detailed heuristic evaluation of the website and mobile application.
- Assess platforms against:
- Nielsen’s Usability Heuristics
- WCAG 2.1 Accessibility Guidelines
- Identify usability issues, user pain points, and design inconsistencies.
2. Information Architecture & Content Analysis
- Review and assess the content architecture of digital platforms.
- Evaluate navigation structures, menu hierarchies, and content discoverability.
- Map navigation flows and recommend improvements to information hierarchy and user orientation.
3. User Journey & Task Completion Analysis
- Analyze and document at least 10 critical user journeys
- Identify friction points and opportunities to improve task completion rates and user satisfaction.
4. Accessibility Assessment
- Conduct comprehensive accessibility testing for users with:
- Evaluate compliance standards.
- Recommend accessibility improvements and prioritization roadmap.
5. Mobile & Cross-Platform Evaluation
- Assess mobile responsiveness and adaptive design performance.
- Evaluate user experience across:
- Desktop browsers
- Mobile devices
- Tablets
- Multiple operating systems and browsers
- Identify compatibility and performance issues affecting user experience.
6. Reporting & Recommendations
- Prepare detailed UX Audit Reports highlighting findings and severity ratings.
- Present prioritized recommendations for usability and accessibility improvements.
- Develop actionable implementation roadmaps and quick-win recommendations.
- Facilitate stakeholder discussions and presentations of audit findings.
Required Skills
- UX Research & Usability Testing
- Heuristic Evaluation
- Accessibility Testing (WCAG 2.1)
- User Journey Mapping
- Information Architecture
- Wireframe and UX Review
- Stakeholder Management
- Research Reporting and Presentation
- Web and Mobile Application Evaluation
Engagement Period Contract Duration: 5 Months
Preferred Experience
- Digital transformation projects.
- Service portals and public-facing applications.
- Accessibility-focused UX audits and compliance assessments.
- Large-scale enterprise digital platforms.
Pay: ₹457,143.88 - ₹1,491,300.85 per year
Work Location: In person
