IT Operations team is responsible to monitor the IT Infrastructure & Batch environment of entire Colruyt Group and to ensure its high availability. We trigger relevant actions to ensure the upkeep of our IT Infrastructure and act as a first-line support to our service consumers.
We add value to the business by ensuring the issue resolution as fast as possible and strive to prevent delays/outages in coordination with other technical teams. We monitor and support Colruyt Group Pre-Production and Production environments in 24x7 shifts with a global team presence in Belgium and India. We are quite active in the following best practices of ITIL Framework:
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Batch & Event Management
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Incident Management
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Change Management
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Disaster/Major Incident Management
As a Senior System Administrator (Role: Shift Lead) of IT Operations team, you are expected to
Guarantee the quality, integrity, maturity, and service orientation towards our service consumers
An expert in Mainframe Batch monitoring.
Nice to have: Relevant experience in IT Infrastructure monitoring (Event monitoring)
- Have enough awareness of the Infrastructure & Batch environment, can assess the level of impact and capable of addressing them
Handle all technical escalations
Setup the necessary procedures & documentation
Oversee the health of infrastructure systems and provide inputs towards continuous improvements
Makes a report of shift operations as needed
Responsibilities & Main tasks: (During your shift window)
Capable of executing all tasks as a “Mainframe Batch Operator”
Monitor different work dashboards (Eg: Batch, Event, Incident…) and trigger appropriate actions
Ensure, the other IT operators in your shift take-up their job as expected (E.g., shift handover's, Clean-up tasks, open incidents, ...)
Ensure, the IT Operators follow the available procedures, documentation, & knowledge base
Provide break-fix support & act as a technical escalation point
Oversee the management of Batch, Incident, Event & Change handling and required follow-up
Deal the complaints from our customers and take subsequent actions to improve the knowledge, work methods, etc.
Take lead in disaster meetings and help the stakeholders to address the issue(s)
Up to date w.r.t the knowledge of Infrastructure/Batch environment
Capable to assess the criticality of given situation and come out with alternatives
Quickly adaptable to the ongoing changes in the environment
Share the knowledge/questions with team or respective stakeholders
Identify the needs (or problems) and trigger relevant actions
Provide input towards possible automation and service/process improvements
Skills required
Technical
Very good understanding of ITIL V3/V4 Fundamentals
Experience in working with the tools like BMC Control-M, Microfocus OMI, Dynatrace, Tivoli., etc.
Fair knowledge of Windows & Linux Operating Systems
Strong Mainframe fundamentals
Good foundation of networking concepts
Nice to have: Knowledge & experience working with different automation tooling within IT Operations
Behavioral
Flexible to work in 24x7 shifts which also includes Night and Weekend-shifts
Very good communication & coordination skills
Very good team player
Very good analytical thinking and problem-solving abilities
Self-driven, committed, process Oriented and able to handle challenging situations
Open to take-up additional responsibilities as and when needed
Experience
5-10 years relevant experience working in IT Operations domain
Education
