We are looking for a proactive and client-focused Client Service Executive to manage customer relationships, ensure a smooth onboarding experience, and address technical and service-related queries. The ideal candidate will have strong communication skills, attention to detail, and a problem-solving attitude.
Key Responsibilities:
- Manage CRM and address client queries, concerns, and issues.
- Gather feedback to improve client experience and satisfaction.
- Support and maintain strong client relationships to ensure high satisfaction and retention.
- Train clients on product usage, navigation, and best practices.
- Troubleshoot technical issues such as access rights and non-working features.
- Handle user onboarding, including product training and setup guidance.
- Document client interactions and service activities in tools like Zoho Desk.
- Maintain accurate records and reports related to client accounts.
- Collaborate with internal teams to resolve client issues efficiently.
Key Skills Required:
- Excellent verbal and written communication skills.
- Strong client-handling and interpersonal abilities.
- Ability to troubleshoot and resolve basic technical issues.
- Familiarity with CRM tools and ticketing systems like Zoho Desk.
- Detail-oriented with good organizational and documentation skills.
- Ability to manage time and prioritize tasks effectively.
Pay: Up to ₹24,000.00 per month
Work Location: In person
