JOB TITLE: Front Office Executive
LOCATION: Koyambedu, Mogappair, Ramapuram (Chennai) & Yelagiri Hills
JOB SUMMARY:
The Front Office Executive is responsible for managing the front desk operations of the hotel, welcoming guests, handling check-ins and check-outs, managing reservations, and ensuring a smooth and pleasant stay experience for all guests.
KEY RESPONSIBILITIES:
- Guest Reception
- Welcome guests warmly and professionally upon arrival.
- Handle guest check-in and check-out procedures.
- Verify guest identification and booking details.
- Handle room reservations via phone, email, and online platforms.
- Coordinate with housekeeping to confirm room availability.
- Guest Service
- Assist guests with requests and resolve complaints professionally.
- Ensure high levels of guest satisfaction and hospitality.
- Billing and Payments
- Prepare guest bills and invoices.
- Process payments through cash, card, or online methods.
- Maintain accurate billing records and reports.
- Coordination
- Communicate with housekeeping, maintenance, and management teams.
- Maintain proper shift handover notes.
- Update daily occupancy and guest records.
- Administrative Tasks
- Maintain front desk records and documentation.
- Ensure the reception area is clean and organized.
- Follow hotel policies and operational procedures.
QUALIFICATIONS:
- Diploma or Degree in Hotel Management or Hospitality preferred.
- Previous experience in hotel front office or receptionist role is an advantage.
SKILLS REQUIRED:
- Good communication
- Customer service orientation
- Basic computer knowledge
- Ability to multitask and work in shifts
- Professional attitude and grooming
WORK LOCATIONS:
- Koyambedu – Chennai
- Mogappair – Chennai
- Ramapuram – Chennai
- Yelagiri Hills – Tamil Nadu
SALARY:
As per company standards / based on experience.
Job Type: Full-time
Pay: ₹13,000.00 - ₹20,000.00 per month
Work Location: In person
