- Build and maintain strong relationships with existing clients through regular calls, WhatsApp, emails, and visits as applicable.
- Understand client requirements in detail and coordinate with internal teams to share product options, quotations, and proposals (especially for corporate gifting needs).
- Follow up on inquiries, quotations, and orders to convert leads into confirmed business within defined timelines.
- Coordinate end-to-end order execution: confirmations, approvals, artwork/branding details, production status updates, dispatch details, and delivery confirmations.
- Handle client queries, concerns, and complaints promptly, ensuring timely resolution and customer satisfaction.
- Maintain accurate records of all interactions, enquiries, quotations, and orders in CRM/Excel or the company’s internal system.
- Identify opportunities for upselling, cross-selling, and repeat orders from existing customers.
- Support sales/management team in achieving monthly and annual sales targets through proactive client engagement
Job Type: Full-time
Pay: From ₹18,000.00 per month
Benefits:
- Cell phone reimbursement
- Internet reimbursement
- Leave encashment
Experience:
Work Location: In person
