JOB DESCRIPTION – AUDITOR
o Control of invoices: as per agreed process / Alerts the FSM/TL or the concern auditor can contact the carrier when rates are not available or out of date, of any operational issues/anomalies found on the customer/carrier account : data entry, EDI, audit, rates ; red flag
o Ensures invoices are audited and released in a timely manner, according to the SLA
o Clients emails management : daily follow up (1 working day to answer). One email received = one email answered/ Ensures the invoices approved by the client are released within 2 days (SLA)
o Carriers emails management : daily follow up (2 working days to answer). One email received = one email answered
o Red flag” follow up : Sending reminders for dispute resolution and escalate to FSM/client if needed based on the situation (issues not solved, no reply from carriers/clients, no rates …), make sure comments/RC are updated/closed
o Red flag AS400 : to follow invoices in status 0 & S : to investigate why not processed on time and take appropriate actions
o Carriers set up in system / Carrier creation request to the FSM / Scac account request to the FSM
o Creation and maintenance of the « HOW TO » documents for data entry and audit Data Entry/audit calculation/ updates up to date : to make sure that HOW TO are shared and saved on Interlog server and not on local laptop
o Automatic Audit follow up (insurance/other charges AA is working/escalate to FSM when AA is not implemented or not working) Alerts the FSM when rates are not available or out of date
o EDI follow up : to ask for missing billing files, to investigate and escalate to FSM if any upload issues (changes into the format, new charges, separator etc …)
o PDF follow up : to investigate and escalate to FSM if any upload issues (missing pdf, auto detachment, PDF corrupted)
o Audit of the quality of data entered/uploaded in the system; the Auditor is responsible for the quality of the database. : to investigate and escalate if any recurrent issues (Data entry part or EDI upload parts or auto coding etc)
o Information and/or escalations for major/recurrent issues
o Participation to conference calls when requested by FSM
o Dedicated tasks
o Follow up and guarantee of the respect of the obligations mentioned in contracts, as well as service quality
o Clients and carriers’ satisfaction
o Proactive communication
o Identification of clients’ specific needs
Pay: ₹19,000.00 - ₹30,000.00 per month
Benefits:
- Internet reimbursement
- Leave encashment
- Paid sick time
- Provident Fund
Work Location: In person
