Job Overview:
Hoora Technologies is looking for passionate and proactive Social Media Escalation Specialists to join our growing team. The ideal candidate should be confident in handling customer interactions across social media platforms and capable of managing escalations with professionalism and empathy.
If you thrive in a fast-paced environment and are passionate about delivering excellent customer experiences, we would love to hear from you.
Key Responsibilities:
- Monitor and respond to customer interactions across Playstore, Appstore, Facebook, Instagram, Twitter/X, and LinkedIn
- Handle and resolve customer escalations within defined SLAs
- Coordinate with Customer Support, Product, and Tech teams for issue resolution
- Manage sensitive and high-priority customer concerns professionally
- Draft clear, customer-friendly, and brand-aligned responses
- Maintain accurate records of escalations and resolutions
- Identify recurring issues and share improvement insights
- Support social media crisis management and reputation handling
Required Skills & Qualifications
- Minimum 1 year of experience in social media support, customer service, or escalation handling
- Excellent written and verbal communication skills
- Strong problem-solving and de-escalation abilities
- Ability to multitask in a fast-paced work environment
- Familiarity with social media monitoring tools and platforms
Preferred Qualification
- Experience using QuickMetrix will be an added advantage
Why Join Hoora Technologies?
- Opportunity to work in a fast-growing tech company
- Dynamic and collaborative work culture
- Direct impact on customer experience and brand reputation
- Learning and career growth opportunities
Application Process
Interested candidates can share their resumes at: [email protected]
Subject Line: Application for Social Media Escalation Specialist
Bulk Hiring in Progress — Immediate Joiners Preferred
Pay: ₹12,000.00 - ₹16,000.00 per month
Work Location: In person
