Role Overview
The Scrum Master (Level 4) is a hands-on Agile delivery lead responsible for enabling high-performing teams and ensuring predictable delivery of business value.
Key Responsibilities
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Facilitate Agile ceremonies including Sprint Planning, Daily Stand-ups, Sprint Reviews, and Retrospectives
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Drive effective adoption of Agile and Scrum practices across teams
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Coach team members, Product Owners, and stakeholders on Agile principles and ways of working
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Enable teams to be self-organizing, collaborative, and high performing
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Identify, track, and resolve impediments impacting delivery
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Coordinate with cross-functional teams to manage dependencies, risks, and delivery timelines
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Support backlog refinement and prioritization in partnership with Product Owners
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Monitor sprint progress, team velocity, and delivery metrics (burndown, capacity, risks, dependencies)
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Prepare and communicate sprint status, delivery insights, risks, and improvement areas to stakeholders and leadership
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Maintain transparency of work through Agile tools (e.g., Jira, Confluence, Jira Align / Azure DevOps)
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Ensure alignment between business objectives and team execution
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Support release planning and cross-team coordination in scaled Agile environments (e.g., SAFe / ART)
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Promote adherence to quality standards, compliance, and regulatory requirements
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Drive continuous improvement through retrospectives, data-driven insights, and actionable outcomes
Basic Qualifications
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Any degree with 4-7 years of experience in Computer Science, IT, Engineering, Business, or related field
Preferred Qualifications
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4–7 years of experience supporting Agile software delivery teams in enterprise environments
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Experience working across multiple Agile teams or scaled Agile frameworks (SAFe, LeSS)
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Experience preparing Agile delivery metrics, dashboards, and leadership updates
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Proven ability to:
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Operate as a strong individual contributor with influence beyond a single team
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Manage multi-team coordination and delivery ownership
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Bridge product, engineering, and governance layers
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Experience working in healthcare, biotechnology, pharmaceutical, or other regulated environments
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Experience supporting enterprise platform delivery (e.g., Salesforce or similar systems) including release planning and dependency management
Required Skills
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Strong understanding of Scrum, SAFe, and Agile delivery practices
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Hands-on experience in sprint execution, backlog refinement, and impediment management
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Ability to analyse delivery metrics (velocity, burndown, capacity, dependencies, blockers) to drive improvements
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Strong stakeholder management and communication skills across business and technology teams
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Experience using Agile tools such as Jira, Confluence, Jira Align, or Azure DevOps
Good-to-Have Skills
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Agile coaching, workshop facilitation, or team enablement experience
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Experience working with enterprise platforms such as Salesforce
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Exposure to DevOps, CI/CD, or Kanban practices
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Experience working in global, matrixed organizations
Professional Certifications
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SAFe Scrum Master (or equivalent) – Required
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Certified Scrum Master (CSM), Professional Scrum Master (PSM), or equivalent – Preferred
Soft Skills
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Strong facilitation, coordination, and people leadership skills
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Clear and concise communication with teams and leadership
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Ability to manage multiple priorities in a fast-paced environment
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Analytical mindset with a focus on data-driven decision-making
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High accountability, ownership, and commitment to continuous improvement
