A CRM (Customer Relationship Management) job role centers on managing and analyzing customer data to improve business relationships, drive sales, and boost retention. It bridges the gap between sales, marketing, and customer service. [1, 2, 3]Key ResponsibilitiesResponsibilities typically fall into three distinct pillars:
- Strategy & Retention: Building long-term client relationships, resolving complaints, and creating loyalty programs to maximize customer lifetime value. [1, 2]
- Data Management & Tech: Maintaining clean databases, managing software (like Salesforce or HubSpot), and tracking the customer journey. [1, 2, 4]
- Analytics & Insights: Reviewing purchasing behavior and feedback to identify upselling opportunities and improve overall marketing efforts
Pay: ₹18,000.00 - ₹25,000.00 per month
Benefits:
- Cell phone reimbursement
- Flexible schedule
- Paid sick time
- Provident Fund
Work Location: In person
