Job description:
Job Summary
The Telecaller is responsible for making and receiving calls to customers or prospects to promote products/services, generate leads, resolve queries, and support sales or customer service goals. The role requires strong communication skills, patience, and the ability to handle rejection professionally.
Key Responsibilities
Make outbound calls to prospective customers from provided databases or leads
Answer inbound calls and address customer queries or complaints
Explain products, services, and offers clearly to customers
Persuade potential customers to make a purchase or schedule appointments/meetings
Maintain and update call records, customer details, and follow-up status in CRM or registers
Achieve daily/weekly/monthly call and conversion targets
Follow up with leads that haven't converted yet
Escalate unresolved issues to the concerned department or senior staff
Maintain a polite, professional, and patient tone in every interaction
Adhere to scripts, compliance guidelines, and company policies during calls
Required Skills
Excellent verbal communication skills (in relevant language(s), e.g., Hindi/English)
Good listening skills and ability to handle objections
Basic computer knowledge (MS Office, CRM software)
Patience and ability to handle rejection or difficult customers
Time management and multitasking ability
Persuasive and confident speaking style
Qualifications
Minimum: 10th/12th pass or Graduate (depending on company requirement)
Prior experience in telecalling/telesales/customer service preferred ,
Comfortable working with call scripts and targets
Key Skills to Highlight in a Job Posting
Communication skills
Sales/persuasion ability
CRM/data entry
Target-driven mindset
Multilingual ability (if applicable)
Salary & Perks (example structure)
Fixed salary + incentives based on targets achieved
Fresher not apply- experience candidate only
Work Location: Physics Wallah Sasaram, Bihar
Pay: ₹5,000.00 - ₹10,000.00 per month
Work Location: In person
