Job Title: Lead - Client Success
Employment Type: Full Time
Location: Bengaluru
Experience: 3 - 5 years
About Econz
Econz was established in the year 2006, headquartered in Bengaluru, Karnataka, India. We are a Google Cloud Premier Partner and one of the top System Integrators for technologies like Google Workspace, Chrome Enterprise, Google Cloud Platform and Google for Education. Econz also has offices in the U.K. and U.A.E. We serve more than 2,500 customers and help businesses through their journey of digital transformation with cloud technologies.
We are small giants with an Intellectually curious, a bias for action, and a customer-centric team. We have a High-Trust, High-Performance Culture™. Our HR policies have three P’s at their core: People, Processes, and Psyche.
Join us, make your mark, and grow with us!
Role overview
The Lead – Client Success plays a crucial role in managing client relationships, ensuring smooth onboarding, and driving customer satisfaction. This role focuses on handling orders and tasks while collaborating with internal teams for seamless project execution. The ideal candidate will proactively manage client accounts, maintain accurate records in HubSpot, and work closely with the tech team to support technical needs.
Key Responsibilities:
Manage client accounts with a focus on GWS, GCP and Microsoft solutions.
Ensure seamless onboarding by coordinating initial agreements and service activations with the operations team.
Maintain and update HubSpot for accurate client records and insights.
Collaborate with the tech team for efficient project execution.
Support Chromebook-related tasks and solutions.
Build and maintain strong client relationships to enhance engagement and satisfaction.
Provide and receive feedback to drive continuous improvement.
Stay updated on technical knowledge to address client needs effectively.
Bachelor’s in a relevant field
Strong client relationship management and customer engagement skills.
Proficiency in Google Workspace, GCP, and Microsoft solutions.
Familiarity with HubSpot and CRM tools.
Effective communication, feedback, and problem-solving abilities.
Continuous learning attitude and adaptability.
Relevant technical or business background.
3 - 4 years of experience in client success, account management, or related roles.
