Job Title: Sales Manager
Location: Kannur
Department: Sales
Role Overview
The Sales Manager will lead the sales operations of the Two Wheeler dealership (Chetak) in Kannur. The role focuses on building a strong team, driving retail performance, developing customer relationships, and establishing the brand presence in the market from day one.
Key Responsibilities
1. Sales Performance & Target Achievement
- Plan and execute monthly and annual sales targets.
- Monitor daily retail performance and take corrective actions when needed.
- Build a strong prospect pipeline and ensure timely follow-up.
2. Team Leadership
- Recruit, train and guide the sales team for new products.
- Conduct regular performance reviews and support team members with field coaching.
- Ensure the team follows the sales process, customer handling standards and documentation accuracy.
3. Market Development
- Develop local market strategies to promote the brand in Kannur and nearby regions.
- Handle corporate, fleet and institutional sales to improve volume.
- Track competitor activity and market trends and report insights to management.
4. Customer Experience
- Ensure every customer receives a smooth and transparent buying experience.
- Manage escalated customer issues and ensure timely resolution.
- Work closely with the service team for seamless delivery, handover, and after-sales coordination.
5. Digital & Lead Management
- Oversee digital inquiries, social media leads and CRM follow-ups.
- Ensure quick response time and conversion of online leads to showroom visits.
- Promote specific awareness campaigns and test drive events.
6. Operational Excellence
- Maintain showroom discipline, vehicle display standards and demo fleet readiness.
- Review MIS reports, sales dashboards and submit timely updates to reporting officer.
Qualifications & Skills
- Graduation in any discipline; MBA preferred.
- 10+ years of experience in automobile sales, with at least 3 years in a leadership role.
- Strong communication, negotiation and customer-handling skills.
- Ability to lead a team and deliver consistent results.
Key Attributes
- Target-driven and self-motivated
- Pleasant personality with good leadership qualities
- Strong market awareness
- Customer-focused mindset
- Integrity and accountability in operations
Job Type: Full-time
Pay: ₹35,000.00 - ₹45,000.00 per month
Benefits:
- Cell phone reimbursement
- Health insurance
Work Location: In person
