REQUISITION ID: 12131
LOCATION:
Chennai, TN, IN, 601201
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DEPARTMENT: IT / SAP
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Your Tasks:
Leadership & Governance:
Lead the India IT Service Center with full people leadership responsibility.
Provide functional leadership to regional IT teams across APAC.
Define and maintain service center operating models, processes, performance KPIs, and governance structures.
Ensure compliance with global IT standards, cybersecurity policies, and regulatory requirements.
Act as the primary escalation point for India and APAC IT operations.
Global Shared‑Service Delivery
Operate the India IT Service Center as a global delivery hub, providing services to all Nordex regions.
Ensure that delivery capabilities are aligned with global IT frameworks, architectures, and service models.
Maintain stable, high‑quality service operations across infrastructure, workplace, applications, and service desk services.
Coordinate with global operations teams to ensure seamless integration of the service center into global delivery flows.
Regional IT Service Management
Oversee IT service delivery and operational performance across India, Australia, China, and other APAC markets.
Ensure consistent SLA/OLA achievement and service continuity within the region.
Interface with local business leaders to ensure operational stability and transparency.
Global ITO Demand Process Integration
Enable the India Service Center to support the global demand pipeline effectively.
Align service center capacity, capabilities, and resources with global demand patterns and priorities.
Support global planning cycles by providing reliable forecasts, capacity plans, and performance insights.
Vendor & Partner Ecosystem Management
Manage strategic technology partners in areas such as:
Artificial Intelligence
Infrastructure operations
Cloud services
Software development
Govern vendor performance and negotiate contracts in alignment with global procurement guidelines.
Project & Transformation Delivery
Lead the regional implementation of global IT programs and services.
Ensure consistent adoption of global platforms and drive digitalization and automation initiatives within APAC.
Coordinate local change management activities.
Budget, Resource & Capability Management
Manage regional and India Service Center budgets, cost allocation, forecasting, and optimization.
Own workforce planning and hiring for the India Service Center.
Drive talent development, retention, and succession planning.
Security, Risk & Compliance
Ensure adherence to global cybersecurity controls and local regulatory requirements.
Own local business continuity and disaster recovery readiness.
Identify and mitigate operational risks across the service center and APAC IT landscape.
Your Profile:
Bachelor’s or master’s degree in computer science, Information Systems, or related technical field.
Certifications in ITIL, PMP/Prince2, Scrum, or equivalent frameworks.
10+ years of IT leadership experience in multinational environments.
Proven experience managing IT service centers or shared‑service environments.
Strong background in vendor and partner management.
Experience in matrixed organizations with dual reporting lines.
Exposure to India’s IT ecosystem is an advantage.
Strategic and operational leadership
Global stakeholder management
Vendor negotiation and governance
Service delivery excellence
Strong communication across cultures
Continuous improvement & digitalization mindset
Travel within APAC and to global corporate locations as required.
Hiring, performance, and disciplinary actions for India Service Center teams
Vendor selection and contract management within global procurement guidelines and in alignment with global team
Approval of regional operational expenditures within delegated limits
Definition and enforcement of regional and service center processes
Languages
English: Full professional proficiency (C1+)
Does not own:
Global architecture, platforms, or enterprise IT strategy
Global budget ownership
Final prioritization in global ITO demand cycles
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Recruitment Fraud Notice: Please note that our People Attraction department will only contact you via official @nordex-online.com email addresses or authorized recruitment partners. You can find more information about our application process on our website.
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ABOUT THE NORDEX GROUP
The manufacture of wind energy plants in the on-shore segment has been our core competence and passion for around 40 years. With more than 57 GW installed capacity worldwide, our turbines supply sustainable energy to more than 80% of the global energy market and we are one of the largest companies in the wind industry. National subsidiaries in more than 40 markets and production facilities in Germany, Spain, Brazil, the USA, Mexico and India offer our more than 10,400 employees the opportunity for international and intercultural cooperation.
We are growing and together driving forward the expansion of alternative energies worldwide - if you wish, from now on with you. Join the #TeamNordex
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We look forward to receiving your application! To make it more convenient for you, we are happy to receive your application without a cover letter.
