Drives Results – Demonstrate Strong drive to achieve superior results; Drives task to successful completion and closure with a “ no excuse” mindset; Shows determination in the face of obstacles and setbacks; Acts with sense of urgency to complete tasks; Sets high standards for own performance.
Customer Focus : Conducts research to better understand the customer’s business to help anticipate and meet their needs; committed to identifying ideas and solutions to improve customer service; Partners with customers to resolve problems; Internalizes and leverages customer feedback to meet their future needs.
Instills Trust: Honors agreements and commitments, even when working through competing priorities; Shows consistency in words and actions; Challenges questionable conduct or proposals and in addition to reporting them formally, integrates learnings into their own actions and behaviors. Shows personal commitment to upholding company policies, practices, and all aspects of code of conduct.
Demonstrates Courage: Follows convictions in the face of adversity; Proactively takes on the unknown; Raises difficult issues to ensure that they are addressed. Offers ideas or opinions candidly even if it means taking a personal/professional risk.
Ensures Accountability: Monitors progress of performance and course corrects when necessary; Takes ownership of own work; Follows through on commitments; Takes responsibility for success and failures in own work; Balances quality of work with meeting deadlines; Strives for continuous improvement and offers ideas on how to make things better.
Collaborates: Openly share information with others; Involves others as appropriate to accomplish individual and group goals; Encourages unity and teamwork rather than “ us vs them” thinking; Welcomes and acknowledges the ideas and inputs of others
Cultivates Innovation: Brings forth creative ideas and innovative solutions; Sees opportunities where others see obstacles; Explore multiple alternatives to resolve an issue; Applies expertise in ways that are unique or innovative.
Building Effective Team: Participates in constructive dialogue with the team, ensuring multiple perspectives are considered; Places team’s priorities above personal objectives and is open to constructive feedback to increase effectiveness for the team; Supports team decisions and promotes team spirit; Involves others appropriately when working on team projects; Seeks out stretch goals to support one’s development.
