Job Title: Customer care Executive
Experience: 0–1 Year
Location: Jaipur, Rajasthan (or update as needed)
Employment Type: Full-time
Job Summary
We are looking for a Customer Support Executive with excellent communication and interpersonal skills to assist customers, resolve their queries, and build positive relationships. The ideal candidate should be confident, customer-focused, and capable of persuading clients while maintaining a professional and friendly approach.
Key Responsibilities
- Handle customer inquiries via phone, email, chat, or WhatsApp.
- Understand customer requirements and provide appropriate solutions.
- Persuade prospective and existing clients by explaining products and services effectively.
- Resolve customer complaints and ensure timely follow-up.
- Maintain accurate records of customer interactions.
- Coordinate with internal teams to resolve customer issues.
- Build long-term customer relationships through excellent service.
- Meet customer satisfaction and response time targets.
Required Skills
- Excellent verbal and written communication skills.
- Strong persuasion and negotiation abilities.
- Good listening and problem-solving skills.
- Customer-centric attitude with a positive approach.
- Basic computer knowledge (MS Office, Email, CRM tools preferred).
- Ability to work in a fast-paced environment.
- Good time management and organizational skills.
Qualifications
- Graduate in any discipline (preferred).
- Freshers or candidates with up to 1 year of experience in customer support, customer service, telesales, or client handling are welcome to apply.
Preferred Qualities
- Confident and professional personality.
- Quick learner with a willingness to grow.
- Ability to handle customer objections politely.
- Team player with a positive attitude
Work Location: In person
