Job Purpose:
To manage the collections for the MSME Secured Loan portfolio and achieve the delinquency & NPA targets, within the budgeted costs and ensuring Code of conduct and regulatory compliance. To drive the teams in the regions, build the collections infrastructure.
Principal Accountabilities:
1. MSME collections
§ To achieve the delinquency and NPA targets
§ Monitor and review delinquent accounts effectively.
§ Focus on operational efficiencies and deliver on cost targets
§ Analyze portfolio behavior & taking proactive measures
§ Monitor overall performance with respective Collection KPIs and scorecard metrices
§ Build strategies using collection analytics to improve the resolutions and bring down the cost of collections
§ Track the resolutions/flow rates/product of flows and provide information to management through reports
§ To achieve the bounce charges collections target
§ Initiate legal where it is required
2. Team Management
§ Capacity Planning
§ Evaluate/ Review & recommend agency empanelment
§ Set up of BKT-wise, manager-wise & agency-wise daily, weekly & monthly targets
§ Ensure training programs for new joiners & internal debt training programs for collection managers & external vendors.
§ Ensure that the agency bills are raised in a timely manner and without discrepancies.
§ Evaluate the portfolio quality basis the collections feedback and provide inputs to the policy team on an ongoing basis for corrective measures
§ Drive the teams in the regions/ External Call centers and 20 plus field agencies
- Systematically identifying and analyzing the expectations, planning, and implementing various tasks to engage with them.
Ensure customer satisfaction in the entire collections process and closure of all escalations in a timely manner
a) Qualifications
MBA (Finance)
b) Work Experience
- 18 plus years of experience across banks and NBFCs
- Experience across products in the consumer lending space
- Cross Functional Experience
Stakeholders Management
- Analytical and Logical thinking.
- In-depth knowledge of Collection function
- - Relationship Management through effective communication.
