Role: Guest Relationship Executive
Department: Fitness & Adventure
Location: Bangalore - Bannerghatta
Reporting to: Health, Sports & Entertainment Specialist Employment Type: Full-Time (Flexi shifts)
Job Overview
The Guest Relationship Executive is responsible for delivering an exceptional guest experience by ensuring smooth communication, proactive engagement, and consistent follow-ups throughout the guest’s stay. This role acts as the primary point of contact for guests, supporting daily briefings, handling queries, conducting site visits, gathering feedback, and coordinating with internal teams to maintain high standards of service and hospitality.
Job Description - Roles and Responsibilities
1. Guest Engagement & Briefing
- Conduct morning briefings for guests to communicate resort rules, activity schedules, safety protocols, and facility guidelines.
- Proactively interact with guests to understand their preferences and ensure personalized experiences.
- Provide timely information related to activities, events, and entertainment programs.
2. Site Visits & Vendor Coordination
- Escort guests and vendors for resort site visits, ensuring a clear understanding of property layout, facilities, and service offerings.
- Represent the resort professionally during vendor walkthroughs, answering queries and coordinating with relevant departments for support.
3. Guest Experience & Feedback
- Plan and host daily and weekly engagement activities like games, talent nights, dance sessions, quizzes, and theme events
- Design age-appropriate entertainment for families, corporate groups, and individual guests
- Build a fun, welcoming, and inclusive environment across all guest programs
4. Experience Management & Service Quality
- Maintain a guest-first approach in all interactions and ensure service excellence across touchpoints.
- Support the development of new guest experience initiatives and assist in implementing service improvement strategies.
- Monitor guest activity participation and encourage engagement in resort programs.
5. Operational Support
- Assist the Health, Sports & Entertainment Specialist in organising events, activities, and recreational programs.
- Maintain accurate logs of guest interactions, site visits, vendor follow-ups, and daily activity briefs.
- Ensure hospitality spaces (lobby, activity zones, briefing area) are well-maintained and guest ready at all times.
Required Skills & Qualifications:
- Bachelor’s degree in Hospitality, Hotel Management, Tourism, or a related field (preferred).
- 1–3 years of experience in customer service, guest relations, hospitality, or front office roles.
- Excellent verbal communication, presentation, and interpersonal skills.
- Strong customer service orientation with the ability to manage diverse guest expectations.
- Confident, well-groomed, and approachable personality.
- Ability to multitask, handle pressure, and work in a fast-paced resort environment.
- Proficiency in English; knowledge of additional local languages is an advantage.
Key Attributes:
- Energetic, enthusiastic, and guest-focused personality
- Strong documentation and process development mindset
- High level of safety awareness and attention to detail
- Creative and adaptable under dynamic conditions
- Collaborative and hands-on approach to team coordination and activity delivery
Note: The responsibilities listed above are not limited to these alone. The individual may be assigned other duties from time to time based on operational needs for the resort.
Job Type: Full-time
Pay: ₹25,000.00 - ₹30,000.00 per month
Benefits:
Work Location: In person
