This role is based in India and as such all normal working days must be carried out in India.
Join us as a Production Manager
- We'll look to you to lead the production management for your domain to ensure availability for business use as per agreed expectations based on business resilience, continuity requirements and customer expectations
- You'll support the team’s activities to make sure that the platform’s integrity is maintained in line with the platform and technical roadmap releases, while also managing demand from discretionary and mandatory change requests
- It’s an opportunity to make a real impact and be pivotal in the success of our business, while benefiting from great variety and stakeholder exposure
- We're offering this role at director level
As a Production Manager, you’ll contribute to the delivery of a robust production management, infrastructure and application support service for relevant platforms, activities and processes across your domain. You'll also manage in-bound work requests and ensure both efficient and effective prioritisation and scheduling of work across the domain, using transparency and fast feedback loops to identify scheduling problems or other issues.
Along with managing relationships with platform, domain and relevant cross-domain stakeholders, you'll consistently be looking for potential improvements of existing processes and procedures across production management disciplines. As such, you'll establish an environment of continual learning and feedback.
You'll also be:
- Collaborating with and influencing colleagues and stakeholders across the bank and third party suppliers on the applications under management
- Working with leads, managements and others to define and execute the domain's future state vision
- Identifying and capturing risks and issues relevant to the production environment, engaging and coordinating with other leads to identify potential solutions and enable resolution
- Making sure that applications and infrastructure are fully compliant to mandated standards by adhering to processes and security compliance
- Ensuring resilient and robust applications and infrastructure recovery plans to meet the business recovery requirements
Your technical knowledge and experience will cover platforms, technology, products and domains, and you'll have experience of relevant industry standard toolsets and processes to drive up customer service within an IT environment.
You'll also demonstrate:
Proven leadership in managing Production Support and Site Reliability Engineering (SRE) functions for Risk Technology platforms, ensuring high availability, operational resilience, regulatory compliance, and reliable service delivery across Market Risk, Credit Risk, and other business-critical applications
Strong expertise in driving operational excellence through SRE best practices, including observability, proactive monitoring, incident management, automation, production governance, and continuous improvement initiatives that enhance platform stability and reduce operational risk
Exceptional stakeholder management and collaboration skills, with the ability to partner effectively with Risk, Compliance, Front Office, and Technology teams to deliver resilient, scalable risk data, analytics, and regulatory reporting capabilities while maintaining robust operational controls and service-level objectives
Demonstrated success in building, mentoring, and leading high-performing Production Engineering and SRE teams, fostering a culture of accountability, reliability engineering, automation-first thinking, operational ownership, and data-driven decision-making within complex, risk-sensitive environments
Strategic leadership in defining and executing SRE roadmaps in partnership with senior Technology and Markets leadership, driving the adoption of reliability engineering principles, platform standardization, observability frameworks, self-healing capabilities, and scalable engineering practices to improve service resilience and reduce operational toil
