JLL supports the Whole You, personally and professionally.
Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.
Job Description: Lobby AmbassadorPosition OverviewPrimary point of contact for all visitors, tenants, and guests, responsible for creating exceptional first impressions, ensuring seamless visitor experiences, and maintaining security protocols while delivering outstanding customer service.Key ResponsibilitiesVisitor Services: Greet visitors professionally, verify credentials, issue badges, maintain visitor logs, notify Business Unit contacts of arrivals, and manage check-in/check-out procedures.Reception Support: Answer calls, provide building information, coordinate meeting rooms, and manage package distribution.Security & Access Control: Monitor building access, enforce security policies, report concerns immediately, maintain emergency procedure awareness, and manage temporary access cards.Environment Management: Maintain lobby appearance, ensure reception area cleanliness, refresh displays, and report maintenance needs.Required QualificationsEducation & Experience: Bachelor's degree or equivalent preferred.
1-2 years in customer service, hospitality, or reception roles.
Corporate office or commercial real estate experience advantageous.
Skills: Exceptional communication and interpersonal abilities, strong customer service orientation, professional demeanor, Microsoft Office proficiency, and quick technology adoption.Attributes: Reliable, punctual, friendly, discreet with confidential information, culturally aware, flexible, and collaborative.Physical RequirementsAbility to stand for extended periods and move throughout lobby area.Work ScheduleFull-time, Monday-Friday with occasional flexibility for extended hours or shift work.Reporting StructureReports to Facilities Manager; collaborates with corporate security teams.
If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table!
Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.
About JLL –
We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.
Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.
Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.
