Customer Support Specialist
Company: Codeyoung
Job Type: Full-Time
Work Schedule: 6 Days Working | Rotational Week Off
Shift: Night Shift (US/International Process)
About Codeyoung
Codeyoung is a leading EdTech platform dedicated to empowering students through innovative and engaging learning experiences. We are looking for enthusiastic and customer-focused professionals to join our growing support team.
Job Summary
As a Customer Support Specialist, you will be responsible for providing exceptional support to customers through calls, emails, and chats. You will address customer inquiries, resolve concerns, and ensure a seamless customer experience while maintaining high service standards.
Key Responsibilities
- Handle customer queries and concerns via phone, email, and chat.
- Provide accurate information regarding products, services, and processes.
- Resolve customer issues efficiently and professionally.
- Escalate complex cases to the appropriate teams and ensure timely resolution.
- Maintain detailed records of customer interactions in CRM systems.
- Follow up with customers to ensure complete resolution and satisfaction.
- Meet quality, productivity, and customer satisfaction targets.
- Collaborate with internal teams to improve customer experience.
Eligibility Criteria
- Graduate in any discipline.
- Excellent verbal and written communication skills in English.
- Strong customer service and problem-solving skills.
- Ability to multitask and work in a fast-paced environment.
- Prior experience in Customer Support, Customer Service, International Voice Process, or BPO is preferred.
- Comfortable working in night shifts.
Preferred Skills
- Strong interpersonal and communication skills.
- Customer-first mindset with a positive attitude.
- Basic knowledge of CRM tools and customer support platforms.
- Ability to work independently and as part of a team.
Working Conditions
- 6 Days Working
- Night Shift (US/International Process)
- Work from Office
Pay: ₹600,000.00 - ₹650,000.00 per year
Application Question(s):
- Do you have your own laptop ?
- Are you fine with night shift ?
- Are you willing to relocate to Bangalore HSR Layout , Sector 2 ?
- What is your current CTC ?
- What is your notice period ?
Work Location: In person
