About the Role
We are looking for a Sales and Service Engineer to deliver exceptional technical support and drive revenue growth for our laboratory equipment portfolio. This hybrid role blends consultative selling with hands-on service, making you the primary point of contact for customers from initial inquiry through installation, training, and ongoing maintenance.
Key Responsibilities
- Install, commission, calibrate, and validate laboratory equipments at customer sites
- Perform preventive maintenance, troubleshooting, and repairs—minimizing equipment downtime
- Perform IQ/OQ/PQ of the new equipments
- Perform Calibration activity, AMC services for the existing Equipments within scheduled period
- Perform on-site troubleshooting, diagnostics, and repairs.
- Train end-users on proper operation, safety protocols, and routine maintenance
- Document service activities, spare parts usage, and customer feedback in the system
- Build long-term relationships with lab managers, procurement teams, and scientific staff
- Identify upsell and cross-sell opportunities for products, accessories, and service contracts
- Identify, qualify, and develop new business opportunities within assigned territories or market segments
- Conduct product demonstrations and technical presentations to customers
Qualifications
Education: Diploma or Bachelor's degree in Instrumentation, Electronics, Biomedical Engineering
Experience: 1–3 years in technical sales, field service for analytical or laboratory equipments
Technical Skills: Familiarity with common lab equipment (e.g., Liquid Nitrogen Storage Systems, Incubator Shakers, Lab Refrigerators, Environmental Chambers etc. and Comfortable using Electronic/Electrical Tools like Multimeter, Clamp Meter, Data Loggers etc.
Soft Skills: Strong communication and presentation abilities; comfortable engaging with both scientists and executives, Microsoft Office (Word, Excel, PPT etc.)
Travel: Willingness to travel, up to 50 -60 % travel PAN India based on work requirements
Others: Mandatory Two Wheeler with Valid driver's license for Local conveyance
No. of Vacancy: 4 ( 2 for Bangalore location and 2 for Ghaziabad location)
Pay: ₹25,000.00 - ₹35,000.00 per month
Benefits:
License/Certification:
- Driving Licence (Preferred)
Willingness to travel:
Work Location: In person
