Query Resolution: Address seller and merchant inquiries regarding platform navigation, listing issues, order tracking, and payments via phone, email, and chat.Catalog Management: Assist sellers with product uploads, image formatting, inventory updates, and resolving catalog errors.Process Improvement: Identify common seller pain points and recommend process or technical solutions to improve overall seller retention and satisfaction.Data & Reporting: Maintain accurate records in CRM software and utilize Microsoft Excel to track daily metrics and reporting.
Pay: ₹18,086.00 - ₹41,123.99 per month
Benefits:
Work Location: In person
