- Providing first-level contact and conveying resolutions to customer issues.
- Properly escalating unresolved queries to the next level of support.
- Tracking, routing, and redirecting problems to correct resources; Answer, evaluate, and prioritize incoming telephone, voicemail, e-mail, and in-person requests for assistance from users experiencing technical problems.
- Provide continuous status information to ensure customer satisfaction.
- Initiate customer contact, escalate to appropriate parties and resolve incidents.
- Knowledge of AD access management and User password unlock and reset.
- Ensuring customer service is timely and accurate on a daily basis.
- Develop daily, weekly and monthly reports of tickets logged within the organization.
- Utilize excellent customer service skills and exceed customers’ expectations
- Ensure proper recording, documentation, and closure.
- SLA management of Tickets and categorization based upon tickets raised.
Pay: ₹25,000.00 - ₹30,000.00 per month
Work Location: In person
